Bilingual Customer Solutions Agent

4 weeks ago

Brampton, Ontario, Canada Coca-Cola Canada Bottling Limited Full time
Work Location - Brampton

Job Function - Customer Care and Inside Sales

Employee Type - Regular Employee FT Hourly

About This Opportunity


As a full-time Customer Solutions Agent (CSA), you are the expert in Sales and Service, in our omni-channel contact center environment, to deliver customer needs.

The Customer Sales Solutions Centre (CSSC) offers exceptional world class service to customers across Canada.

Our Customer Solutions Agents deepen customer relationships and are responsible for assisting existing customers to process their beverage orders, execute an equipment service request, and handle customer service inquiries, while accessing and updating multiple systems.

This role is critical in supporting the Coke Canada goal of becoming the worlds best independent bottler.

You will succeed if you are customer focused, have a strong ability to find the right solution, motivated to achieve sales and service targets, deeply understand our product, execute accurate processes and multitask.

We have embarked on a hybrid model. You will be required to work a combination of both in office and at home.

Wage:
$24.00/hour

Shift:
Available to work various shifts Monday to Friday between 7AM to 8PM (No weekends)

Hybrid Model:
Brampton Location - 2 days (Monday and Tuesday) in office and 3 days (Wednesday - Friday) at home per week

Vacation: 3 weeks' vacation

Responsibilities
Successfully sell Coca Cola products to established customers via multiple customer contact channels through up-selling and cross-selling established products and introduction of new brands and packages which results in increased volume and profitability
Resolve all inbound and outbound support requests per established guidelines
Identify and act as a company ambassador by offering best sales programs to drive customer value and grow the customer's beverage business
Deliver professional account management for designated Coca Cola customers
Utilize effective communication skills to ensure customer expectations are successfully achieved with all internal/external stakeholders
Actively listen to customer inquiries and apply job knowledge to accurately complete the necessary request to ensure customer satisfaction
Research account call history and use applicable resources/tools to problem-solve and make appropriate decisions to meet customer's needs and resolve issues
Escalate customer issues within established guidelines to ensure timely resolution
Understands performance metrics and improves quality and capabilities to meet and/or exceed goals
Ensure new/revised processes are understood and immediately applied to customer interactions via Coca Cola tools/resources
Access multiple system applications simultaneously to effectively provide sales and service to customers
Actively participate and contribute in engagement and team building activities
Assist with projects per business needs
Qualifications
High School Diploma or equivalent
2 years customer service experience with 1 year sales experience (contact center experience considered a strong asset)
Proven ability to communicate persuasively, effectively and in a professional manner
Proven ability to communicate effectively both verbally and in writing
Demonstrated ability to provide outstanding customer service
Demonstrated ability to successfully work independently and in a team environment
Demonstrated ability to problem-solve and provide viable solutions based on customer needs and company objectives
Experience working in various computer applications
Strong attention to detail and time management skills
Demonstrated ability to understand policies/guidelines and use them as intended
Ability to speak French fluently is considered an asset to your application

About Us:
Proudly Canadian and Independently Owned, We are Coke Canada

Coca-Cola Canada Bottling Limited is Canada's premier bottling company.

We are an independently owned business encompassing over 5,800 associates, more than 50 sales and distribution centers, and 5 production facilities nationwide.

For more information about Coke Canada Bottling, please visit

Important


All offers of employment at Coca-Cola Canada Bottling Limited ("Coke Canada Bottling") are conditional upon a successful background clearance obtained through our contracted third-party vendor.

The standard clearance requirements depend on the position and may include some or all of the following:
criminal clearance, employment verification, education verification and drivers abstract review.

Please advise the Talent Acquisition team if you have any questions or concerns in regards to this once you are contacted for further consideration.


Coke Canada Bottling is committed to creating a diverse and inclusive workforce with several programs, policies and resources in place to support our people.

For individuals requiring accommodations or support throughout the recruitment process please contact our Talent Acquisition Services team by calling 1- or email .

  • Bilingual (English/French) Technical and Sales Support Agent

    4 days ago

    Brampton, Ontario, Canada Solutions 2 GO Full time

    Are you ready to move distribution forward?Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast...

  • Bilingual (English/Portuguese/Spanish) Purchasing Administrator

    2 weeks ago

    Brampton, Ontario, Canada Solutions 2 Go Full time

    Are you ready to move distribution forward?Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast...

  • Network Solutions Specialist

    4 weeks ago

    Brampton, Ontario, Canada Targeted Talent Full time

    Join our client's team as a Network Solutions Architect (REMOTE)Are you a dedicated tech enthusiast with a knack for building top-notch computer networks? We're on the lookout for a proficient Network Solutions Architect to craft and optimize seamless network infrastructures. In this role, you'll spearhead the operation and upkeep of network components...

  • Learning Solutions Business Partner

    1 month ago

    Brampton, Ontario, Canada Home and Community Care Support Services Full time

    MAJOR RESPONSIBILITIES Reporting to the Patient Care Services Manager, the Learning Solutions Business Partner (LSBP) is responsible for providing learning solutions that drives performance excellence at Home and Community Care Support Services Central West. The LSBP will plan, design, deliver and evaluate learning solutions, facilitate formal training for...

  • Sales Administrator

    2 weeks ago

    Brampton, Ontario, Canada Solutions 2 Go Full time

    Are you ready to move distribution forward?Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast...

  • Field Marketing Representative

    1 day ago

    Brampton, Ontario, Canada Kognitive Sales Solutions Full time

    Kognitive Sales Solutions, is seeking highly motivated sales-oriented individuals who can create excitement and connections with consumers in-store. As a Field Marketing Representative, you will be educating clients and offering President's Choice Financial Products on behalf of one of the most trusted and iconic Canadian brands.Responsibilities:Educate...

  • Purchasing Manager

    1 month ago

    Brampton, Ontario, Canada Magna International Inc. Full time

    Job Number: 50449 Group: Cosma International Division: Massiv Die Form Job Type: Permanent/Regular Location: BRAMPTON Group DescriptionCosma provides a comprehensive range of body, chassis and engineering solutions to global customers. Through our robust product engineering, outstanding tooling capabilities and diverse process expertise, we continue to...

  • Purchasing Manager

    4 weeks ago

    Brampton, Ontario, Canada Cosma International Full time

    Job Number: 50449 Group: Cosma International Division: Massiv Die Form Job Type: Permanent/Regular Location: BRAMPTON Group Description Cosma provides a comprehensive range of body, chassis and engineering solutions to global customers. Through our robust product engineering, outstanding tooling capabilities and diverse process expertise, we continue to...

  • Lead Generation Representative

    4 weeks ago

    Brampton, Ontario, Canada Canon Canada Full time

    Canon has been at the forefront of digital imaging solutions for more than 80 years. We've established a diverse culture that's made us a respected and successful industry leader. Canon's corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been recognized by...

  • Sr. Credit Representative

    18 hours ago

    Brampton, Ontario, Canada Canon Canada Full time

    Canon has been at the forefront of digital imaging solutions for more than 80 years. We've established a diverse culture that's made us a respected and successful industry leader. Canon's corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been recognized by...

  • Mortgage Specialist

    1 month ago

    Brampton, Ontario, Canada BMO Full time

    Application Deadline:05/29/2024Address:9990 Airport RoadJob Family Group:Retail Banking Sales & ServiceCultivates, builds, and manages relationships with a third-party network of referral sources to build a pipeline of new mortgage business and increase BMO's share of the home financing market. Actively identifies sales opportunities and refers to BMO...

  • TMS Implementation and Logistics Specialist

    1 month ago

    Brampton, Ontario, Canada Sleep Country Full time

    In this role you will:Be responsible for driving technical and operational improvements across outbound, inbound and reverse logistics journeysFocus on leading our TMS Implementation to manage visibility with our Ocean, Air, Truck, Distribution and our Supply Chain TeamsWork with the TMS Project Management, Logistics, Supply Chain and Sourcing teams to plan...

  • Careers – Copy

    4 weeks ago

    Brampton, Ontario, Canada Staples Canada Full time

    Job Description:As the Copy & Print Centre Representative supporting solutionshop, you consult and provide recommendations on solutions for your customer partners by utilizing all the business development service options that will help them achieve their working and learning goals. You filter sales and production through appropriate channels, and understand...

  • Manufacturing Technician

    4 weeks ago

    Brampton, Ontario, Canada Magna International Inc. Full time

    This position is for Massiv Die-Form, a division of Cosma International. Cosma International, an operating unit of Magna International, is one of the world's premier global automotive suppliers providing a comprehensive range of body, chassis, and engineering solutions to our customers. Our pioneering technology and creativity allows our customers to ask for...

  • Senior writer, social media

    4 days ago

    Brampton, Ontario, Canada Survalent Full time

    Senior Marketing Writer (Hybrid)BramptonAre you interested in writing compelling and engaging material for a software solutions company in the energy and utility industry? Do you enjoy learning about new technologies and writing content for a variety of audiences? Survalent Technology is looking for a full-time Senior Marketing Writer to join our casual,...

  • Financial Planner Investment and Retirement Planning

    4 weeks ago

    Brampton, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?As an RBC Investment and Retirement Planner, you create custom investment solutions for prospective and existing RBC clients. Alongside your own prospecting and networking activity, you are fully supported by internal partners who send client referrals your way. Your creativity, motivation, and drive for new...

  • Injection Molding Specialist

    4 weeks ago

    Brampton, Ontario, Canada StackTeck Full time

    About StackTeck Systems LimitedStackTeck, with over five decades of mold building innovation, is a leading source of high productivity tooling solutions for the injection molding industry. StackTeck supplies a wide range of injection molds and IML automation used to produce plastic parts in applications such as caps, closures, medical, PET preforms, and...

  • Injection Molding Specialist

    1 week ago

    Brampton, Ontario, Canada StackTeck Full time

    About StackTeck Systems LimitedStackTeck, with over five decades of mold building innovation, is a leading source of high productivity tooling solutions for the injection molding industry. StackTeck supplies a wide range of injection molds and IML automation used to produce plastic parts in applications such as caps, closures, medical, PET preforms, and...

  • AR Collections Specialist

    4 weeks ago

    Brampton, Ontario, Canada Charger Logistics Inc Full time

    Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow. Charger logistics invests time and support into its employees to provide them with the room to...

  • Senior Collections Specialist

    2 weeks ago

    Brampton, Ontario, Canada Charger Logistics Inc Full time

    Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.Charger logistics invests time and support into its employees to provide them with the room to...