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Team Lead

2 months ago

Newmarket, Ontario, Canada Roots Full time
Job Title: Team Lead

Join our dynamic team as a Team Lead at Roots, a leading Canadian fashion brand. As a key member of our leadership team, you will play a crucial role in driving sales, customer satisfaction, and store operations.

About the Role

The Team Lead is responsible for leading a sales team, providing exceptional customer service, and ensuring seamless store operations. You will work closely with the Store Manager and Assistant Managers to achieve sales goals, manage inventory, and maintain a positive store environment.

Key Responsibilities
  • Lead a sales team to achieve sales goals and provide exceptional customer service
  • Assist in managing inventory, visual merchandising, and store operations
  • Partner with store management to execute action plans and optimize results
  • Contribute ideas and solutions to improve productivity and operations
  • Coach associates on customer service fundamentals and provide feedback
  • Assist in resolving customer service matters and oversee task delegation
  • Communicate performance feedback to store management and ensure team breaks and meal periods
  • Ensure adherence to company policies, procedures, and guidelines
Requirements
  • 1+ years of experience in a retail apparel environment, luxury retail experience an asset
  • Proven ability to lead a sales team and model desired behaviors
  • Experience with POS management, daily banking procedures, and submitting timely reports
  • Strong organization, problem-solving, and communication skills
  • Passion for delivering exceptional customer experiences
  • Ability to work varied shifts, including weekends, closing, and holidays
About Roots

Roots is a Canadian fashion brand that values inclusivity, respect, and accessibility. We are committed to providing a positive and supportive work environment that fosters growth and development.

Join Our Team