National Director of Surety Operations

1 month ago

Montreal, Quebec, Canada Intact Full time
About the Role

We are seeking an experienced and dynamic leader to join our team as a National Director of Surety Operations. This role is pivotal in executing key strategic priorities focused on operational excellence, efficiency, and innovation.

The Director will be responsible for ensuring leading Surety operations are aligned with corporate objectives and policies, while fostering a high-performance and innovative culture. By leveraging technology and innovative solutions, the Director will optimize processes and enhance overall operational efficiency.

This role is critical in supporting the Surety Distribution team and providing industry-leading service levels to our partner brokers.

Key Responsibilities
  • Leadership & Team Development: Lead, coach, mentor, and motivate your team to achieve operational success. Conduct performance reviews and career development discussions to foster professional growth.
  • Strategic Execution: Drive and execute key strategic priorities for Surety Operations, focusing on operational excellence, efficiency, and innovation.
  • Collaborative Leadership: Work closely with other department leaders to ensure seamless integration and achievement of shared goals.
  • Process Improvement: Identify opportunities for process improvements and implement innovative changes to enhance operational efficiency.
  • Initiative & Problem-Solving: Take initiative to independently solve problems and implement changes to improve operations. Develop creative solutions to complex operational challenges.
  • Resource Management: Manage and allocate resources effectively to meet operational goals and budgetary constraints.
  • Relationship Management: Build and maintain strong relationships with internal stakeholders, brokers, and clients to ensure smooth operations.
  • Corporate Compliance: Ensure that all Surety operations comply with corporate objectives, policies, and regulatory requirements.
  • Performance Monitoring: Establish and monitor performance metrics to ensure operational targets are met or exceeded.
Requirements
  • Educational Background: A university degree in business, operations management, or a related field. An MBA is strongly preferred.
  • Experience: A minimum of 7 to 10 years of relevant experience in operations management, preferably within the surety or financial services industry. Insurance experience is preferred.
  • Skills:
    • Strong leadership and team-building abilities.
    • Effective analytical thinking, planning, prioritization, and execution.
    • Superior organizational and communication skills.
    • High level of integrity, confidentiality, and accountability.
    • Proactive initiative in independently solving problems and implementing innovative changes.
    • Ability to interact effectively and respectfully with individuals at all levels of the organization.
  • Technological Proficiency: Advanced skills in Microsoft Word, Excel, and Outlook. Demonstrated ability to leverage technology to solve problems and drive operational efficiency. Experience with modern software solutions and tools for business operations is highly desirable.
  • Language Skills: Bilingualism (French and English) is strongly preferred to interact with English and French-speaking brokers and colleagues across Canada.
  • Work Eligibility: No Canadian work experience required; however, must be eligible to work in Canada.
What We Offer
  • A financial rewards program that recognizes your success.
  • An industry-leading Employee Share Purchase Plan; we match 50% of net shares purchased.
  • An extensive flex pension and benefits package, with access to virtual healthcare.
  • Flexible work arrangements.
  • Possibility to purchase up to 5 extra days off per year.
  • An annual wellness account that promotes an active and healthy lifestyle.
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
  • Inspiring leaders and colleagues who will lift you up and help you grow.
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We Are an Equal Opportunity Employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.

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