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Customer Experience Associate

2 months ago

Prince George, British Columbia, Canada Scotiabank Full time

Seeking a Senior Customer Experience Associate to provide exceptional service, build strong customer relationships, and drive sales in a fast-paced banking environment.

We're looking for a driven individual who enjoys meaningful conversations and supporting others. As a key member of our Canadian Banking Branch network, you'll focus on delivering exceptional service throughout the customer's journey by:

  • Acting as a lobby leader, ensuring customers are appropriately triaged and/or assisted
  • Contributing to branch targets by identifying and fulfilling simple sales opportunities
  • Nurturing rich, long-standing relationships
  • Sharing technical expertise and introducing clients to mobile banking applications

You'll be responsible for:

  • Building strong customer relationships and delivering excellent customer service
  • Uncovering and solving customers' needs
  • Explaining complicated concepts simply
  • Demonstrating success in a target-based performance environment
  • Demonstrating an eagerness to learn and determination to succeed

We're looking for someone with:

  • Strong customer service skills
  • Ability to assist in a professional, friendly, and efficient manner
  • Flexibility to work a varied schedule
  • Experience with conducting simple sales, proactive marketing calls, and providing financial advice
  • Strong technical skills to promote and demonstrate digital banking options
  • Previous banking experience is an asset

You'll enjoy:

  • A rewarding career path with diverse opportunities for professional development
  • An organization committed to making a difference in our communities
  • Recognition and rewards for high-performance
  • A competitive compensation and benefits package

Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future". We help our customers, their families, and their communities achieve success through a broad range of advice, products, and services.