Service Coordinator

1 month ago

Sioux Lookout, Canada Firefly Full time

FIREFLY is seeking a regular full time Service Coordinator to join our Sioux Lookout office.

The Service Coordinator is responsible for leading inter-agency, multi-disciplinary teams of service providers in order to provide seamless service and build strong collaboration as the team works together to achieve the vision/goals identified by the youth/family in their service plan. Coordinated Service Planning is based on the principles of family-centeredness, seamless information sharing, and inclusion. This position will require leadership skills in developing cohesive, collaborative community teams as they are asked to assist care teams in developing youth/family direct support plans and implement the child/family's vision and goals. Service Coordinators will demonstrate exceptional interpersonal skills and maturity.

Key Job Functions

  • Engaging children, youth and their families and assisting them in identifying their vision/goals
  • Development of an individualized Coordinated Service Plan which is strength-based, solution focused and child/youth and family centered.
  • Collaborate with teams to supports child/youth and their family in reaching their vision/goals.
  • Help families connect with the right services in their service delivery area and monitor how children and youth are progressing through the support plan as they grow
  • Tailor level of service according to service needs of the child and family

Skills/Experience

Strong

  • Assessment skills - strength-based, solution-focused, holistic approach
  • Exceptional Interpersonal skills
  • Communication skills - written and verbal
  • Leadership skills
  • Team and meeting facilitation skills
  • Problem solving skills
  • Can guide resolution of conflicting priorities/goals
  • Conflict resolution or negotiation skills
  • Extensive knowledge of the broader social service system for children and families
  • Computer skills - word processing, electronic client database
  • Project management skills with the ability to develop project plans and workflows for small projects in order to develop, deliver, lead and analyze the project
  • Seeks and evaluates continuous improvement through process evaluation, materials, and methods to match client/family needs and organizational needs as directed

Experience with

  • Supporting families of children with multiple special needs
  • Working with team members from multiple sectors
  • A variety of provider agencies in the Kenora and Rainy River Districts
  • Goal writing; ideally, integrated SMART goals involving multiple-sectoral service providers

Able to work

  • With a team of multidisciplinary professionals
  • With minimal supervision
  • In an evolving/changing system of service delivery
  • Provide a service coordination role and, if the child's needs exceed locally available resources, facilitate and initiate the Case Resolution process
  • Partner in the development of community services through participation and leadership in community networks, particularly with reference to children with special needs and their families/caregivers.
  • Ensure high standards of professional conduct and quality of care.

Education/Experience/Skills/Knowledge Required

  • Undergraduate Degree in Human Services or equivalent education and experience
  • Minimum 3 years' experience working directly with families, children and youth with multiple and/or complex special needs, with demonstrated experience in coordinating services including navigating multiple service systems/sectors
  • Recent demonstrated experience and competence working as part of a multi-disciplinary team, preferably working across agencies / systems in the provision of coordinated care
  • Demonstrated exceptional provision of high quality, family-centred care, including an awareness of/willingness to learn, and demonstrate respect for the family's cultural beliefs and traditions
  • Knowledge of relevant governing legislation and regulations
  • Assessment and service planning skills; specifically holistic approaches to service delivery
  • Knowledge of available local, regional and provincial resources
  • Advanced written and verbal communication skills
  • Demonstrated organizational and time management skills
  • Word processing and database management skills

Conditions of Employment

  • The ability to manage a reasonable workload; effective priority-setting and follow-up
  • Role model the vision and values of the Agency
  • Value the concept of teamwork and ability to work independently
  • Ability to deal with conflict, mediate and problem solve
  • Quality of work to meet or exceed Agency specifications
  • Current Criminal Reference check that is free of any offenses
  • Must respect and actively promote health and safety policies of the Agency
  • Travel within the service region is expected
  • Must be able to provide coverage for other Service Coordinators and Intake service within the Agency, as required
  • Shifts may vary according to service demands, some evening and weekend work will be required

Benefits of working at FIREFLY

  • Pension Plan (Healthcare of Ontario Pension Plan HOOPP).
  • Professional development opportunities including access to educational websites and opportunity to attend trainings.
  • Vacation entitlement starting at 4 weeks per year with a gradual increase after 3 years.
  • Paid sick leave accrued monthly up to a maximum of 30 days.
  • Additional paid days off: Wellness Days (3 total per fiscal year) and Community Service and Cultural Days (3 total per fiscal year).
  • Option to work towards a self-funded leave (i.e. 4 over 5).
  • Excellent benefit plan with coverage including health, dental, vision, travel, life insurance and critical illness with 100% of the premiums paid by FIREFLY
  • Short and long term disability coverage paid by employee.
  • A supportive team and great workplace culture.

DEADLINE TO APPLY: June 14th, 2024

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