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OMNI Lead Department Manager

2 months ago

Owen Sound, Canada Walmart Canada Full time
Job Summary

We are seeking a highly skilled and experienced OMNI Department Lead to join our team at Walmart Canada. As a key member of our leadership team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our OMNI area.

Key Responsibilities
  • Customer Service
    • Provide excellent customer service by greeting all customers in a polite and friendly manner, assisting customers with their queries, and resolving any issues that may arise.
    • Assist customers in making purchase decisions and promote products and services to meet their needs.
  • Leadership and Team Management
    • Assist in providing direction and coordination of task completion as per communicated priorities from the OMNI Assistant Manager and the Store Management Team.
    • Delegate tasks and responsibilities to team members and provide guidance and support as needed.
  • Area Maintenance
    • Assess the overall presentation of the OMNI area and identify areas for improvement.
    • Take corrective action to ensure the area is maintained to a high standard.
  • Training and Development
    • Participate in the training and development of OMNI associates and provide feedback as needed.
  • Health and Safety
    • Contribute to a safe, clean, and hazard-free work environment by adhering to company policies and procedures.
Requirements

To be successful in this role, you will need to have:

  • Excellent customer service skills
  • Leadership and team management experience
  • Ability to work in a fast-paced environment
  • Strong communication and interpersonal skills
  • Ability to adapt to changing priorities and deadlines
Preferred Qualifications

While not required, the following qualifications would be an asset:

  • Experience in a retail or customer-facing environment
  • Leadership or management experience
  • Knowledge of company policies and procedures