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Personal Banking Associate

2 months ago

SaintSauveur, Canada TD Bank Full time
Job Title: Customer Service Representative

TD Bank is one of the world's leading global financial institutions, and we're committed to delivering legendary customer experiences. As a Customer Service Representative, you'll play a key role in helping us achieve this goal.

Job Summary:

This is a fantastic opportunity to join our team and make a real difference in the lives of our customers. As a Customer Service Representative, you'll be responsible for providing exceptional customer service, answering customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Create an exceptional customer experience with every customer interaction
  • Act as the premier lobby leadership branch representative, greeting and engaging customers in a range of advice, service, educational, digital, and informational conversations
  • Use your ability to discover and advise on meeting/exceeding customer needs by asking curious questions
  • Train and educate customers on mobile, ATM, and online banking, as well as building customer-centric confidence with digital and emerging banking trends
  • Educate and promote TD Bank products and services which align to customer needs, with specific focus on Everyday Banking products (e.g., chequing, savings, credit cards, etc.) as well as personal unsecured lending
  • Point of contact for all customer problems, ensuring concerns are handled appropriately and within a timely fashion, escalating where necessary
  • Assist with maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelines
  • Support the frontline with transactions, both cash and non-cash, as scheduled
Requirements:
  • High School diploma and/or equivalent
  • 1+ years of relevant experience
  • Post-Secondary or Undergraduate degree (in related field) preferred
About TD Bank:

TD Bank is deeply committed to being a leader in customer experience. We believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.

Total Rewards Package:

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Colleague Development:

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.