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Branch Manager, Personal Insurance

2 months ago

Ottawa, Ontario, Canada BrokerLink Insurance Full time

**Job Summary:** We are seeking a Branch Manager, Personal Insurance to lead a team and drive growth in our Ottawa-Cyrville office in Eastern Ontario Region.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Our values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present. We strive to provide the highest level of customer service, and our team members are our most important assets.

We are looking for a leader who can build and lead a highly engaged team, drive growth, and deliver exceptional customer experiences. The successful candidate will have a strong track record of leading teams across multiple locations, experience in insurance brokerage operations, and a college or university degree in a related area or commensurate work experience.

**Key Responsibilities:**

  • Build and lead a highly engaged team
  • Drive growth and deliver second to none customer experience
  • Work with management team and peers to develop business strategies
  • Implement and execute on these plans by leveraging team's talents and skills sets
  • Contribute to driving growth and brand awareness in the Territory
  • Accountable for overall recruiting and staffing of the team
  • Responsible for managing, coaching, and developing the team
  • Build and execute Engagement Action Plans
  • Responsible for ensuring quality of service meets expected standards
  • Analyze and resolve service and sales problems
  • Develop and maintain strong working relationships with key insurer partners
  • Assist in preparing and monitoring branch level operating and expense budgets

**Requirements:**

  • Leadership and management experience in insurance brokerage operations
  • Strong track record of leading highly engaged teams across multiple locations
  • Experience leading in a hybrid environment
  • Understand the needs of the customer (internal and external)
  • Strong communication and negotiation skills
  • Strong team player and collaborator
  • College or university degree in a related area or commensurate work experience
  • Management of projects or initiatives outside of daily areas of responsibilities
  • Analytical and problem-solving abilities
  • Required to travel within the Region as needed
  • Being bilingual in English and French is an asset

We thank all applicants for their interest, but only those selected for an interview will be contacted. BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.