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Sales Representative

2 months ago

Sudbury, Ontario, Canada The Groupe Master Full time
About the Role

We are seeking a skilled Inside Sales Representative to join our team. As an Inside Sales Representative, you will be responsible for promoting products to customers, evaluating their needs, and providing pricing solutions to gain orders.

Key Responsibilities
  • Provide product solutions for incoming inquiries
  • Review and evaluate plans and specifications
  • Determine commercial HVAC-R equipment requirements to meet individual client needs
  • Assist with projects and work with mechanical contractors and engineers
  • Prepare quotations based on project plans/specifications and complete proposals
  • Prepare technical drawings and data sheets for client approval
  • Provide the contractor with material lists and quotations through written and verbal communication
  • Answer calls and written communications from clients, branch representatives, and external representatives
  • Process orders in line with proper company policies and procedures while communicating with all parties
  • Provide after PO support with proper follow-up with clients to ensure their full satisfaction
  • Ensure projects take-offs are accurate and complete
  • Determine the best method to resolve problems to ensure customer satisfaction and company adherence to policies
Requirements
  • Post-secondary education in HVAC or a related discipline
  • Demonstrate experience in HVAC (an asset)
  • Advance knowledge of MS Office (Outlook, Excel)
  • Willingness to acquire industry knowledge
  • High level of commitment to exceptional customer service
  • Excellent verbal and written communication skills
  • Self-motivated, organized, and strong interpersonal skills
  • Good judgment and decision-making skills
  • Ability to problem-solve and provide variable solutions based on customer needs and company objectives
What We Offer
  • Medical and dental coverage from day one, along with short and long-term disability protection
  • Contribution to a collective registered retirement savings plan upon starting your role
  • Wellness spending account
  • Employee assistance program including psychological, financial, and legal support
  • Access to telemedicine from the beginning of your employment
  • Reimbursement of professional association membership fees
  • Early vacation program
  • Flexible remote work policy
About Us

The Groupe Master is a leading HVAC-R distributor in Canada, recognized among Canada's best-managed companies since 2010. We offer a dynamic, stimulating, and enjoyable environment with a strong belief in healthy and open communication. Teamwork is integral to our values, and it is through it that we achieve our greatest successes.