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Service Desk Analyst

2 months ago

Dartmouth, Canada MOBIA Full time
Service Desk Analyst

MOBIA Technology Innovations is a Canadian-owned Business and Systems Integrator with a strong presence in the Canadian market.

As a Service Desk Analyst, you will be responsible for providing technical support to internal users, troubleshooting technical issues, and creating user guides and documentation.

Key Responsibilities:
  • Respond to internal users with technical problems and provide technical support via phone, email, or in person.
  • Troubleshoot end-user technical issues related to software applications, hardware assets, network elements, and telecommunications systems.
  • Follow user guides and technical procedures to resolve issues as required.
  • Create user guides and documentation.
  • Reproduce, troubleshoot, and resolve technical queries from users and third-party vendors.
  • Provide business systems, network, and internet support to users in response to identified difficulties.
  • Participate in the redesign of applications and other software.
Requirements:
  • Completion of a related post-secondary diploma or degree.
  • 1 to 3 years of IT experience in Tier 1 support.
  • Strong organizational skills, strong critical thinking skills, and attention to detail.
  • Excellent communication and relationship-building skills.
  • Intermediate to advanced knowledge of MS Office suite.
  • Administration experience with Microsoft Active Directory and Windows desktop management.
  • Administration experience in Microsoft Azure and Office 365 solutions.
  • Previous experience with VMware or virtualization is an asset.
  • Previous experience with Networking and or Security appliances is an asset.
  • Being bilingual in French and English is an asset.
About the Role:

MOBIA continuously strives to build an amazing place to work. We offer a comprehensive compensation and benefits package, as well as company-paid training, career development, and company events for fun and community contribution.

Other Details:
  • Pay Type: Hourly