Network Operation Center Analyst

4 weeks ago

Montreal, Quebec, Canada CN Full time

At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us

The primary objective of the Telecom Network Operations Center is to monitor, manage & support CN networks & Network carried services with a goal to offer optimum Network availability to our internal & external customers.

The Candidate should have at least 3 years of experience in the IT field. Its primary responsibility would be to support the CN IT Telecom's Core Network. Excellent knowledge of the following environment's is a must: Fibre optic, MPLS & Microwave technologies. The position also requires the ability and skills to troubleshoot, isolate & resolve incidents. The selected candidate must be a resident of the great Montreal Metropolitan.

Description:

  • Shift work 7/24 (Rotating 12 hrs shift work include days, evenings/nights & week ends.)
  • Provide level 1 & level 2 Incident solving support on all Telecom services.
  • Track, follow up, coordinates work activities regarding Telecom incidents.
  • Provide technical expertise to CN Field Technicians.
  • Manage CN IT Telecom trouble tickets.
  • Event Management of CN Core Transport Network.
  • Manage and coordinate CN Fiber restoration and maintenance activities.
  • Oncall pager duty (rotation)

Skill set :

· Hands on experience of telecommunications hardware and management platforms

· Experience with telecom configuration, management and monitoring

· Knowledge of the common sources of trouble in telecommunications equipment and lines

· Operational and results focus

· Professional customer orientation

· Solid problem solving skills

· High energy, multi-tasking skills

· Engages and inspires passion - motivates people

· Tactful and exercises good judgment.

· Process driven and able to turn strategy into tactical actionable tasks.

· Creativity and strong analytic skills

· Time management skills and prioritization

Assets:

· Understanding of ITIL processes

  • NRS I / Nokia Network Routing Specialist or CCNA or equivalent
  • Bilingual Candidate (English & French) is an asset.

· Technical experience in the field of telecommunications (3 years)

· Experience in a NOC (Network Operation Center) 7/24 environment is an asset

· Knowledge Organisational & process framework (ITIL) is an asset

  • Experience in the different activities associated to fiber optic management

· Knowledge in Facility management ( Power plant, HVAC, Telemetry) is an asset

· Experience working in a large IT organization

The Telecom Operation team is required to be familiar with the

following communications technologies and protocols:

  • Ethernet, TCP/IP and related protocols
  • IS-IS , BGP routing protocs
  • TDM (Time-division multiplexing)
  • SHDSL (Single-pair high-speed digital subscriber line)
  • Microwave Alcatel (Alcatel MPR9500)
  • MPLS Alcatel (7750,7705)
  • CWDM/DWDM (Optelian, CIENA 6500)
  • Data radio Point to Point and Point to multipoint (Cambium, Redlines)
  • AC and DC Power Systems / HVAC

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates from underrepresented groups often don't apply unless they feel they fit the job posting at 100%. Even if you don't see yourself in every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at

As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.

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