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Customer Experience Associate

2 months ago

Port Alberni, British Columbia, Canada Scotiabank Full time

Join a dynamic team as a Customer Experience Associate, where you'll play a key role in delivering exceptional service to our customers and helping them achieve their financial goals.

About the Role

As a Customer Experience Associate, you'll be the face of our branches, connecting with customers in a relatable way and providing personalized support to help them achieve their financial objectives.

Key Responsibilities
  • Take a proactive approach to understanding customer needs and preferences
  • Process day-to-day transactions with accuracy and efficiency
  • Nurture long-term relationships with customers, identifying opportunities to provide value-added services
  • Contribute to branch targets by identifying and fulfilling sales opportunities
  • Stay up-to-date with technology and share knowledge with customers to help them manage their banking needs
What We're Looking For
  • Proven customer service skills, with a passion for delivering exceptional experiences
  • Ability to work in a fast-paced environment, with a flexible schedule
  • Comfortable in sales situations, with a focus on building strong relationships
  • Strong technical skills, with a willingness to learn and adapt to new technologies
What's in It for You?
  • Opportunity to join a forward-thinking organization, with a collaborative team of innovative thinkers
  • Rewarding career path, with diverse opportunities for professional development and growth
  • Internal training and development programs, to support your career advancement
  • Competitive compensation and benefits package, with a focus on recognizing and rewarding high-performance
About Scotiabank

Scotiabank is a leading bank in the Americas, committed to helping our customers, their families, and their communities achieve success through a broad range of advice, products, and services.

We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.