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Customer Service Management Trainee
3 months ago
Position: Customer Service Management Trainee
Location: Mississauga, ON (on-site)
Pay Rate: + Fully paid benefits
Industry: Manufacturer/Distributor
Duration: Full Time/Permanent
Qualifications:
This is a senior CSR role with the intention of moving to management (Supervisor/Manager) within 3-6 months with appropriate compensation
Proficiency in Microsoft Suite and Sage ERP systems. Strong collaboration and leadership skills.
Excellent verbal and written communication skills.
Overview:
Train, coach, and counsel customer service staff; communicate job expectations; plan, monitor, and review job contributions; enforce policies and procedures.
Implement customer service standards, resolve issues, complete audits, and identify trends for continuous improvement.
Evaluate and redesign processes, establish service metrics, and implement changes based on analysis.
Engage in ongoing education, maintain networks, participate in professional organizations, and report departmental performance to senior management
