Team Manager, DC

4 weeks ago

Brampton, Ontario, Canada Indigo Full time
Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

  • We love books and all things beautiful
  • We are Canada's Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning...

We play by the following rules:

  • We exist to add joy to our customers' lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we'd treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate
Job Description

KEY ACCOUNTABILITIES

Talent

  • Supports and empowers team to make decisions, creating a highly engaged and high performing team.
  • Develops a high-performing leadership team that is accountable for creating a best-in-class employee experience
  • Develops internal talent - build a bench for future Distribution Centre needs.
  • Unlocks full potential of employees by providing consistent, and on-going, feedback
  • Owns self-development and provides continuous feedback to Senior Leader(s)
  • Understand and follow Indigo's core HR process - staffing, performance management, rewards and development
  • Establish effective working relationship with direct reports: Solicit their views on the work environment, potential changes affecting their work, continuous improvement, opportunities and provide them with opportunities to further develop their skills and knowledge
  • Promote and optimizes teamwork - clearly articulates the linkages between roles and sets the context in which they work with one another
  • Identifies individual development needs and works with Team Supervisor to develop a plan to address them
  • Participate in the recruitment process
  • Effectively conduct and deliver coaching and corrective action, as needed
  • Establish high performance peer relationships
  • Maintain positive relationships with Indigo employees and business partners

Cultural Ambassador

  • Role models Indigo's High-Performance Characteristics
  • Promotes a culture of engagement, fulfilling our goal to enrich the lives of our employees
  • Cultivates an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
  • Inspires a customer-centric culture bringing to life Indigo's mission of creating joy and enriching lives, and Indigo Distribution Centre's mission of shipping joy and knowledge
  • Fosters an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other
  • Responds to employee feedback in a timely manner ensuring that the employee remains a top priority

GOALS AND OBJECTIVES

  • Gains alignment with Director on specific goals and objectives for fiscal year
  • Ensures teams drive best-in-class employee engagement scores
  • Consistently meets and exceeds KPI goals
  • Effectively manages operational costs
  • Holds team accountable for operational excellence
  • Ensures leadership and staff schedules are fully optimized to drive productivity, delivery, safety, cost, and engagement
  • Oversee all daily operational activities of the team
  • Accountable to meet/exceed quality, delivery, cost, productivity targets
  • Motivate the team to achieve/exceed goals
  • Responsible for maintaining a safe, clean and hazard free work environment
  • Responsible for follow up based on 5S Audits/Gemba walks and Kaizen events
  • Support Team Lead to ensure payroll is completed in a timely and accurate manner
  • Handling employee relation issues, directing them appropriately and ensuring follow-up and resolution in a timely manner
  • Liaise with Director to ensure continuity of workflow, staff, and productivity
  • Participate in DC Management team strategy development of continuous improvement efforts
  • Understand and enforce all Indigo policies and procedures required for the DC employees and support necessary training
  • Share best practices with the team, other departments, and shifts
Qualifications
  • College degree preferred or equivalent job experience
  • Minimum of 5 years' experience in a leadership role, leading Leaders
  • Availability to work a flexible schedule, including evenings, weekends, and holidays
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Experience working in a fast paced, team-based environment
  • Experience or knowledge of RF technology, an asset
  • Experience or knowledge of material handling equipment theory, an asset
  • Knowledge of general Health & Safety requirements
  • Ability to identify best practices and process improvements
  • Intermediate computer skills in MS Office Suite
  • Demonstrated problem solving and organizational skills
  • Ability to meet deadlines and work under pressure
  • Ability to work independently and in a team environment
  • Ability to multitask and prioritize work in a dynamic work environment
  • Excellent written and verbal communication skills
  • Ability to train, coach, motivate direct reports
  • Ability to apply a fair and consistent approach with all team members
  • The position requires a well-organized individual with high energy, effective communication skills and, of course, a passion for this business and the principle upon which it is built
Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.

WELCOME HOME

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