Solutions Architect

3 days ago

Canada Shopify Full time
About the Role

**Solutions Engineering at Shopify**

Shopify's Solutions Engineering (SE) team plays a critical role as our secret weapon in empathizing with our customers, driving business forward and acting as an internal product ambassador to make commerce better for everyone. The SE team includes Solutions Engineers, Solution Architects, Demo Engineering and Retail specialists - all working together to push our organization forward. This is a groundbreaking team you want to join.

About The Role

In this role, you'll drive technical solutions, help shape the commerce strategy of our biggest, coolest new clients and bring that unique perspective back to our product team. You'll work on high-value, strategic, and technically complex projects to ensure that any solutions meet the needs of our merchants.

Note: When you apply for the Solutions Engineering posting, our recruiters and hiring managers across various segments will review your resume for open roles. We aim for you to apply once and have your resume evaluated by multiple teams to ensure we find the best fit for the right roles. This posting covers multiple levels of seniority and multiple market segments.

Key Responsibilities:

  • Own the technical relationship with our most strategic and largest prospective clients
  • Partner with Sales in leading requirements discovery, solution presentations, Proof of Concept builds and various workshop formats
  • Architect the solution from front-end design to the backend by leveraging different expertise on the team
  • Ensure all moving pieces fit well together and are accepted by relevant stakeholders
  • Be an expert on Shopify's application ecosystem, integrations, platform and design/development processes
  • Bring in-depth knowledge suitable to engage with technical and non-technical clients to demonstrate the possible solutions and the platform's value as part of their technology stack
  • Mentor and coach other client-facing teams at Shopify on technical aspects of our platform
  • Travel for customer on-site visits will be expected in the range of %, though will vary by market segment and scope

Requirements:

  • Proven track record working with commerce customers in D2C, Retail and B2B as a Presales Engineer or Solution Architect
  • Expertise in unified/omnichannel commerce, retail/point of sale (POS) systems, Shopify, regional specific commerce applications, ecosystems, and integrations
  • Solid understanding of cloud-based technologies, SaaS and PaaS fundamentals
  • Solid understanding of technical strategy as it relates to operating and growing commerce businesses
  • A solutions mindset - our largest and most advanced merchants like to push the boundaries of commerce and will often custom build solutions to achieve their goals
  • Passion to collaborate in a team-selling environment and share your expertise to help others learn
  • Executive experience in consulting business & technical c-suite decision makers
  • Strong troubleshooting and analytical skills combined with the desire to tackle challenges head-on
  • Technical architecture, integration, and security expertise
  • Strong API knowledge (REST and GraphQL) for enterprise integrations
  • A personable video conference presence with confidence and the ability to control the virtual room
  • Strong time management and prioritization skills to support a number of opportunities, multiple concurrent client requests, and the ability to reprioritize on an ongoing basis
  • The ability to thrive on change, work well as part of a team and as an individual contributor, as well as the flexibility to work locally, regionally and globally in a matrixed organization

Preferred Qualifications:

  • Experience in retail and commerce design and implementation
  • Solid understanding of Commerce related concepts such as headless, SEO, POS, and omni-channel
  • Familiarity with development lifecycles, version control systems and development environments (git/Github is an extra plus)
  • Knowledge of Shopify platform, business, and structure to drive decision making

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