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Relief Front Desk Support Worker
2 months ago
YWCA Toronto is seeking a Relief Front Desk Support Worker to join our team at the Elm Housing program. As a key member of our front desk team, you will provide a welcoming and supportive reception service to tenants and guests, working within a collaborative team to create a meaningful and relevant environment.
Key Responsibilities:- Provide exceptional customer service to tenants, visitors, contractors, and suppliers.
- Manage incoming calls and redirect them to the appropriate staff or departments.
- Ensure guests and delivery personnel sign in and out of the building.
- Handle client complaints and issues with tact and diplomacy.
- Monitor activities in and around the building via video surveillance.
- Report disturbances, vandalism, or other emergencies to the supervisor.
- Completion of an undergraduate university degree in a relevant field (e.g., Social Work).
- Ability to use equipment relevant to the position (e.g., computer, phone system, security monitoring).
- 1-3 years of directly related experience within supportive housing.
- Knowledge of the Residential Tenancies Act.
- Exceptional verbal and written communication skills and strong interpersonal skills.
- Knowledge and experience in de-escalating conflict and responding to crisis situations.
- Ability to interact with a diverse community of women, their families, and guests in a respectful and professional manner.
YWCA Toronto is a leading organization that provides a range of services to women and gender diverse people, including housing, employment, and education programs. Our mission is to empower women and gender diverse people to achieve their full potential and live fulfilling lives.
We are committed to creating a safe and inclusive environment for all our clients and staff. If you are passionate about making a difference in the lives of women and gender diverse people, we encourage you to apply for this exciting opportunity.
