Associate Quality Audit, Seasonal

3 weeks ago

Toronto, Ontario, Canada Bell Full time

Req Id:

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell's Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell's network for our residential and business customers.

Name and description of the hiring department

Contract Management Services (CMS), Field Services - Operations manages the quality and timeliness of service provided by our vendors through innovation, simplification, and continuous improvements in procedures while focusing on delivery of all services in a cost efficient manner. Contract Management Services is also responsible for measuring, monitoring, and supporting all Contractors and Vendor Managers.

CMS - Locate Audit Team - In an effort to ensure quality billing, the Locate Audit team conducts quality and cost audits and analysis on locate documentation and billing performed by CMS Locate Service Providers (LSPs). Team is also responsible to enforce vendor compliance to Ontario Legislations regarding locate performance.

Job Duties / Accountabilities
  • Liaison between OntarioOneCall Compliance requests and Bell's Locate Service Providers
  • Evaluate end to end quality of work performed by LSPs using knowledge of all products and services and identify deviation within specific locate segmentation rules, timelines, and current pricing cost model
  • Analyze locate tickets to provide top issues and recommendations which will provide greatest impact on improving overall results:
    • Interpretation of segmentation rules on locate ticket
    • Ensure segmentation aligns to pricing structures
  • Working with in-house applications on end to end quality audit process
    • CMS application
    • Google maps
    • Multi-viewer
    • Intranet
    • Locate requests thru Ontario One Call database
  • Interact with Damage Prevention managers to resolve conflicts between Bell and LSPs
  • Act as prime between CMS Support team and LSPs to resolve billing, system, application issues
  • Design and produce reports related to team accountabilities, results
  • Analysis of locate tickets to formulate hypothesis, stimulate solutions
  • Time administration
Essential Qualifications
  • Understanding of locating Bell underground infrastructure
  • Strong ability to multi-task, prioritize and meet deadlines skills, influential
  • MS Office with intermediate level (or greater) Excel and basic level PowerPoint
  • Team oriented, assertive communication

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union
Job Status: Summer Student
Job Location: Canada : Ontario : Mississauga
Work Arrangement: Remote
Application Deadline: 05/09/2024

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.

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