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Senior Continuous Improvement Analyst

3 months ago

Ottawa, Ontario, Canada Canadian Broadcasting Corporation Full time
Position Title:
Senior Continuous Improvement Analyst (People and Culture) (Telework/Hybrid)

Status of Employment:
Contractee Long-Term (Fixed Term)

Position Language Requirement:

Language Skills:

Work at CBC/Radio-Canada

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.

Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

Unposting Date:
:59 PM

This role is a hybrid work arrangement. Work schedule to be discussed with Hiring Manager according to the guidelines defined by the department.

Your mandate

As a Senior Continuous Improvement Analyst, the incumbent will spearhead and contribute to initiatives to enhance operational efficiency and effectiveness, streamline business processes, and assist in driving the adoption of a culture of continuous improvement within People & Culture.

Reporting to the Senior Manager, People Systems & Analytics, the incumbent's primary objective will be to drive continuous improvement within People & Culture utilizing Lean, Six Sigma and other process improvement methodologies, data analysis, and stakeholder collaboration to enhance operational efficiency and end-user experience. Additionally, the incumbent will be responsible for creating and updating detailed process maps to visualize workflows and areas for improvement and develop and monitor performance metrics (KPIs) to measure progress and success.

The Senior Continuous Improvement Analyst will work closely with cross-functional teams and key stakeholders to thoroughly assess People & Culture business processes and identify opportunities for efficiency gains, process improvement, optimization, and automation via Workday.

The Senior Continuous Improvement Analyst will be a solution-oriented, initiative-taking, purposeful professional who is passionate about driving efficiency and optimization within People & Culture (Human Resources) operations.

The successful candidate will have a strong business acumen and a passion for business process management and continuous improvement.

Key Responsibilities:
  • Lead process improvement initiatives or projects from initiation to completion, including project planning, requirements gathering, deliverables management, and stakeholder coordination to ensure timely outcomes.
  • Conduct thorough process, data, and root cause analyses of People & Culture processes to identify trends and opportunities for optimization and operational efficiency gains that will enhance the end-user experience.
  • Apply continuous improvement and other methodologies (business analysis, change management, project management) to deliver process improvement initiatives that can be measured by appropriate process performance indicators.
  • Collaborate with stakeholders to develop and establish process performance measures (KPIs) and monitor and analyze performance to identify opportunities for efficiency gains.
  • Collaborate closely with technical and business Subject Matter Experts to design end-to-end business processes and support related system design to ensure that Workday is configured as desired.
  • Facilitate meetings and workshops with stakeholders, business partners, and subject matter experts to document and analyze end-to-end business processes using the best practices of Business Process Model Notation (BPMN), business analysis and process analysis.
  • Contribute to implementing and managing a Continuous Improvement Program within People & Culture, collaborating closely with the Senior Manager, People System & Analytics, Process Management Team, People and Culture and People System & Analytics leadership.
  • Contribute to developing and delivering an internally tailored continuous improvement training program and provide appropriate knowledge transfer and coaching to drive the adoption of a culture of continuous improvement.
  • Support change management and communication activities and influence without authority to drive change and achieve desired results.
  • Integrate continuous improvement and creativity to draw on a range of working practices to develop solutions to complex problems in a timely manner.
Qualifications
  • Bachelor's degree in Business, Operations Management, Human Resources, Industrial Engineering, or related field, or equivalent combination of education and experience.
  • Lean Six Sigma Green Belt Certified.
  • Experience with Process Design, Process Improvement, Process Performance Management, Systems Thinking and developing appropriate KPIs.
  • 5-7 years experience leading small to medium continuous improvement projects.
  • Knowledge and understanding of processes within Human Resources or related functions are considered an asset.
  • Experience with modelling business processes end-to-end with BPMN 2.0.
  • Knowledge and experience with HR cloud solutions, eg. Workday, are considered assets.
  • Certified Business Analyst Professional (CBAP), Certified Business Process Associate (CBPA), Certified Business Process Professional (CBPP), or Project Management Professional (PMP) is considered an asset.
  • Strong analytical and problem-solving skills.
  • Experience with project management and stakeholder communication.
  • Experience with business process modelling software, such as SAP Signavio.
  • Written and oral English is essential. Bilingualism (English / French) is considered an asset.
Skills
  • Excellent time management, organization, task planning and prioritization skills.
  • Strong interpersonal skills and ability to effectively communicate with all levels of the organization.
  • Positive attitude.
  • Able to multitask effectively.
  • Able to adapt quickly to changing priorities.
  • Able to work effectively with minimal supervision.
  • Ability to perform as an influential, positive team member and subject matter expert.
  • Ability to build strong relationships with team members and stakeholders.
Work Environment
  • A hybrid model with a mandatory two days in office per week (subject to change).
Candidates may be subject to skills and knowledge testing.

We thank all applicants for their interest, but only candidates selected for an interview will be contacted.

CBC/Radio-Canada is committed to being a leader in reflecting our country's diversity. That's because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That's why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada's public broadcaster. For more information, visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to .

You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.

Primary Location:
181 Queen Street, Ottawa, Ontario, K1P 1K9

Number of Openings:
1

Work Schedule:
Full time