Customer service rep

3 days ago


WhitchurchStouffville, Ontario, Canada Adecco Canada Full time

Adecco is currently hiring a temporary full-time highly motivated and detail-oriented Customer Service Representative to join our team in Stouffville, ON. You will be responsible for managing incoming and outgoing calls related to deliveries, coordinating with the dispatch team, and ensuring a smooth and efficient delivery process.

Pay Rate: $23.60/hour Location: Stouffville, ONShift: Tues-Fri 10pm-7pm, Sat 8am-5pmJob type: Temporary | Full-time | Here's why you should apply:Paid weekly accurate and on timeStrong health and safety programsMedical and dental benefits once qualifiedFree training programsNew and quicker onboarding processResponsibilities:Answer incoming calls regarding deliveries, provide accurate information, and address customer inquiries effectively.Download and process orders for delivery in the system, ensuring all details are correctly entered and managed.Make outbound calls for delivery and pick-up confirmations, ensuring customers are informed about their delivery schedules.Assist customers with troubleshooting equipment issues, providing guidance and solutions as needed.Coordinate with the dispatch team for all orders from Equip, ensuring timely and accurate communication between departments.Maintain a high level of professionalism and customer service in all interactions, ensuring a positive customer experience.Keep accurate records of all customer interactions, issues, and resolutionsQualifications: Must be legally eligible to work, and reside in CanadaPrevious experience in a customer service roleStrong communication skills, both verbal and written. Excellent problem-solving abilities and attention to detailFamiliarity with order management systems and basic troubleshooting of equipmentAbility to work effectively in a team environment, coordinating with various departments to achieve common goalsComfortable working in a fast-paced environment with shifting priorities. Are you interested in this position? Apply now Our dynamic team of recruiters will reach out if you qualify for this role.
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