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Site Reliability Engineer

2 months ago

Mississauga, Ontario, Canada KUBRA Full time
Are you passionate about transforming and optimizing complex infrastructures? Do you thrive on solving challenging technical problems and ensuring high availability, security, and performance in cloud environments?

At KUBRA, we're seeking an enthusiastic and skilled Site Reliability Engineer to join our dynamic team.

You'll work with cutting-edge technologies like Kubernetes, AWS, Terraform, and CI/CD tools to build and maintain robust, scalable, and secure systems.


If you're someone who loves to innovate, excels in a collaborative environment, and is dedicated to achieving excellence, this is the perfect opportunity for you to make a significant impact.

This is hybrid opportunity in Mississauga, ON.

What you get to do every day:

Ensure that infrastructure and applications have high-quality Service Level Agreements (SLA) and Service Level Objectives (SLO) that are measured and adhered to.

Ensure KUBRA maintains well-documented standards and best practices to ensure existing and new services are built for high availability and security.

Ensure appropriate automation and observability exists to achieve low and continuously improving mean time to recovery (MTTR) for service-impacting incidents.

Ensure that any incidents are thoroughly investigated and documented appropriately, along with the corresponding problem records with corrective actions.

Participate in the Architectural Review Process for new and existing services being built for the KUBRA HQ platform, ensuring compliance with standards and best practices for high availability, observability, security, and cost efficiency.

Work closely with Development, Infrastructure, and Operations teams to lead the root cause analysis related to any major incidents - leading senior stakeholder communication, driving problem-solving, and debugging with best practice techniques.

Design and conduct fault injection experiments to identify potential weak points in high-availability architecture and work with Platform Engineering and Software Engineering teams to remediate any findings.

Perform periodic audits of applications and infrastructure to ensure compliance with standards and identify necessary remediation.
What kind of person should you be?
Capable of analyzing intricate technical challenges and devising effective solutions.
Meticulous and attentive to details to ensure compliance with high availability and security standards.
Skilled in collaborative environments, fostering strong interpersonal relationships with team members.
Adaptable and quick to embrace new technologies and environments.
Proactive in identifying and resolving issues before they become problematic.
Effective in explaining complex technical issues to both technical and non-technical audiences.
Committed to delivering top-quality work consistently.
Resilient under pressure and capable of excelling in a fast-paced setting.
What skills do you need?
Bachelor's degree in computer science, Engineering, Information Technology, or equivalent experience.
AWS Certifications (Solutions Architect, SysOps Administrator, DevOps Engineer) are desirable.
Kubernetes Certifications (CKA, CKS, CKAD, KCNA) are desirable.
Experience with a systems programming language, such as Go or Python, and shell scripting.
Proficient with Terraform and infrastructure as code principles.
Demonstrated proficiency in public cloud environments, particularly AWS.
Hands-on experience with Kubernetes management within AWS EKS.
Experience with CI/CD automation tools such as CircleCI and ArgoCD.
Experience with monitoring and logging in cloud environments, using tools like Prometheus, Grafana, Open Telemetry, CloudWatch, Honeycomb, etc.
In-depth understanding of containerization, microservice architecture, and related technologies.
Strong communication skills and ability to facilitate effective technical problem-solving.
What you can expect from us
Award-winning culture that fosters growth, diversity and inclusion for all
Paid day off for your birthday
Access to LinkedIn learning courses
Bi-annual performance-based bonus
Continued education with our education reimbursement program
Flexible schedules
Free unlimited access to our refreshment stations (fully stocked with tea, coffee and other beverages)
Two paid days for volunteer opportunities
A free premium membership for 'Headspace'; an app geared towards mental health and wellbeing
Access to Perkopolis retail discounts
Generous benefit coverage with low premiums (+ a Health Care Spending Account)
RRSP Matching

KUBRA is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We will provide accommodations during the recruitment process upon request. Information received relating to accommodation will be addressed confidentially. We thank all applicants for their interest; however, only candidates under consideration will be contacted.


While we value the skills and experiences listed in our job requirements, we also recognize that talent comes in many forms, and welcome applications from candidates who meet most but not all specified requirements.

If you possess a strong desire to learn and grow in a dynamic work environment, apply now


KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America.

KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.

Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program.