Principal Site Reliability Engineer

1 day ago

Mississauga, Ontario, Canada KUBRA Data Transfer Ltd Full time

We are growing at KUBRA, and we're looking for a skilled Team Lead, Site Reliability Engineer, where you will guide our DevOps team in optimizing our customer experience management platforms.

Main Responsibilities
  • Implementing Automation and Observability: Implement appropriate automation and observability to achieve low and continuously improving mean time to recovery (MTTR) for service-impacting incidents.
  • Participating in Architectural Reviews: Participate in the Architectural Review Process for new and existing services, ensuring compliance with high-availability, observability, security, and cost efficiency standards.
  • Leading Root Cause Analysis: Lead root cause analysis for major incidents, communicating with senior stakeholders, driving problem-solving, and debugging using best practice techniques.
Requirements
  • Education and Experience: Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent experience, along with 5+ years of experience in site reliability engineering or a related field.
  • Skills and Certifications: Proven leadership and team management skills, experience with systems programming languages, such as Go or Python, and shell scripting, hands-on experience with Kubernetes management within AWS EKS, experience with CI/CD automation tools, such as CircleCI and ArgoCD, experience with monitoring and logging using tools like Prometheus, Grafana, Open Telemetry, CloudWatch, and Honeycomb, and AWS and Kubernetes Certifications are desirable.

KUBRA is an equal opportunity employer dedicated to building an inclusive and diverse workforce. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We offer a casual work environment, competitive compensation, and a stellar benefits program.

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