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Customer Experience Manager

2 months ago

Greater Napanee, Ontario, Canada Scotiabank Full time

About the Role

We are seeking a highly motivated and experienced Customer Experience Lead to join our team at Scotiabank. As a Customer Experience Lead, you will be responsible for overseeing our high-performing Retail Service teams and championing Scotiabank's core values and culture.

Key Responsibilities

  • Lead and manage a team of Customer Experience Associates and Senior Customer Experience Associates
  • Build strong customer relationships and deliver excellent customer service
  • Act as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
  • Contribute to the overall success of the branch by identifying opportunities to enhance the customer experience
  • Act as a change management lead by assisting with the implementation of new policies and procedures

Requirements

  • Excellent leadership skills, able to coach and develop your team
  • Strong customer service skills
  • Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
  • Excellent communication skills
  • Availability to work a flexible schedule
  • Previous banking experience is a strong asset
  • Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options

What We Offer

  • A rewarding career path with diverse opportunities for professional development
  • An organization committed to making a difference in our communities- for you and our customers
  • You can expect to be recognized and rewarded for high-performance
  • A competitive compensation and benefits package