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Systems Specialist
6 days ago
This posting is to fill one (1) permanent full-time position, working 75 hours biweekly.
Join Our Team at the Department of Highways and Public Works
Are you ready to make a positive impact on Yukon communities? The Department of Highways and Public Works provides the necessary structure that makes life in Yukon possible. Together, we are committed to uphold the values of safety, innovation, teamwork, and leadership in our everyday work.
We are currently seeking a talented individual to join our Information & Communication Technology team as a Systems Specialist. Reporting to the Systems Architect, this position is responsible for providing senior technical expertise for a broad range of mission-critical corporate services providing enterprise application support throughout the Yukon and across the world. The Systems Specialist plays an integral role in ensuring clients across the government are able to work efficiently anywhere, as well as providing leadership during implementation of infrastructure improvement projects.
As a VoIP Specialist, a typical week involves collaborating with various departments to gather information on VoIP phone deployment needs and collecting user lists. You will configure the correct voice VLAN on network switches for optimal performance, deploy VoIP phones, and ensure they are operational. Throughout the week, you'll work with third-party support to troubleshoot any complex issues, build and configure auto attendants and call queues for business units, and provide ongoing support and maintenance. Regular meetings will help prioritize tasks, review progress, and ensure seamless communication across the organization.
For more information on what we offer, terms and conditions of employment, how to apply, and tips on how to prepare and submit your resume, please visit: Careers in the Government of Yukon
Essential Qualifications
Please submit your resume clearly demonstrating hour your meet each of the following qualifications. Please note, selection for further consideration will be based solely on the information you provide in your resume.
- University degree or diploma in Computer Science or Information Technology
- Experience with Windows or Unix servers in a virtualized environment
- Experience with MS Teams Voice, including configuration, administration, and troubleshooting
- Experience with Teams certified phones and SIP phones, including setup, integration, and support
- Considerable Tier 2 customer support experience and familiarity with service management standards such as ITIL
- Experience in contract management and project management
- Professional qualifications (e.g. CCNA, MS-700: Managing Microsoft Teams, MS-720: Microsoft Teams Voice Engineer) will be considered an asset
Candidates who have education, training, and/or experience equivalent to the essential qualifications listed above may be equally considered.
Desired knowledge, skills and suitability
The ideal candidate will possess these qualifications, skills and knowledge, but also demonstrate suitability for the role and organizational culture. Key competencies for success in this role include:
- Thinking Strategically
- Taking Action and Achieving Results
- Demonstrating Client Focus
- Influencing Others
Additional information
This is a designated position within the Yukon public service which requires the following job requirements:
- Some travel within the Yukon as required
- Valid Yukon Class 5 driver's licence
For more information about this position, please contact: A/Systems Architect, Technology Infrastructure and Information Security at
For more information on what is happening at HPW, we encourage you to check us out on , Facebook and X
If you have questions about our recruitment process or what rewarding career opportunities are available within Highways and Public Works, please contact: Katrina Russell, at
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