FireSmart Home Partners Program Technical Administrator

1 month ago

Vancouver, British Columbia, Canada FireSmart BC Full time
FireSmartBC

FireSmartTM Home Partners Program Technical Administrator


TITLE OF IMMEDIATE SUPERVISOR: Home Partners Program Provincial Coordinator

ORGANIZATION(s): Pyriscence Consulting Inc. (FireSmart BC, Fire Chiefs Association of BC)

DURATION OF CONTRACT: 3 years; with continuation likely to occur

WAGE: $85,000 / Year

PROCESS DEADLINE: Process intake will remain open until a successful candidate is selected

SHIFT / CONTRACT WORK: The regular hours of contract work for this position are up to 35 hours per week. From time to time, the incumbent may be required to work a flexible schedule, including evenings, weekends, and holidays to meet operational requirements.

CONDITIONS OF WORK: Some travel throughout the province of British Columbia may be requested and is a requirement of this position.

SUMMARY OF POSITION: Reporting to the Home Partners Provincial Coordinator, the Home Partners Program Technical Administrator (HPP-TA) will lead technical program support, development and associated platforms, processes and requirements. This position will also work with the FireSmart BC team in delivering other FireSmart BC initiatives throughout the province of British Columbia.

The HPP Technical Administrator will work closely with a variety of program users to ensure a seamless and professional level of program support, quickly and effectively resolving issues and updates as they required. In addition to HPP related tasks, the HPP Technical Administrator will assist in the development of other FireSmart BC platform-based projects as needed.

HPP TECHNICAL ADMINISTRATOR DUTIES:
Technology Delivery & Operations:

Perform complex end-to-end delivery/design and maintenance for systems within scope of expertiseExecute operational projects and planned enhancements as determined by FireSmart BC or affiliated organization project managersIdentify operational problems and contribute to their resolution, ensuring they are managed in accordance with agreed standards and proceduresAct as a specialized resource in the team's specific technology(s) and perform problem solving & analysisDesign solutions by applying approved methods of problem and systems definition, requirements, and data specification analysisMaintain application support processes, and checks that all requests for support are dealt with according to agreed procedures and timelinesInitiate and monitor actions to investigate and resolve problems in systems, processes, and servicesDetermine problem fixes/remedies and assist with the implementation of agreed remedies and preventative measuresHave experience with Amazon Web Services (AWS) cloud products, use, design, maintenance and delivery
Testing & Support: Respond to the application or infrastructure-related issues or other situations that impact system performance, perform diagnostics and other problem-solving activities, and implement remedial procedures as requiredCreate test cases using in-depth technical analysis of both functional and non-functional specificationsProvide reports on progress, anomalies, risks, and issues associated with the overall projectInvestigate and coordinate the resolution of potential and actual service problems
Maintenance, Planning & Configurations: Maintain an ongoing awareness and understanding of new and enhanced technological development including executing platform update to adhere to iOS Apple, and Android requirementsMake recommendations on new technology and contribute to proposals and implementation plans based on the analysisProvide advice and guidance to support the adoption of methods and tools and adherence to policies and standards across HPP and other FireSmart BC digital platformsVerify and approve changes ensuring the protection of assets and components from unauthorized change, diversion, and inappropriate usePerform audits to check the accuracy of information and undertakes any necessary corrective action
FireSmart BC Team: Work collaboratively with the HPP Provincial Coordinator, other HPP and FireSmart BC staff and associated agencies to promote the coordinated delivery of the FireSmart BC and the Home Partners Program across the Province of BCParticipate in and comply with FireSmart BC trainingMaintain the HPP and associated platforms digital databases, updates and technical changesOther duties as required
REQUIRED QUALIFICATIONS: Completion of the twelfth (12th) school grade or GEDAny of the following:Degree in a Computer Science or Software Development related field with a minimum of four (4) years of progressively responsible experience providing application support that includes experience in programming, systems analysis, and design, designing and developing applications, utilizing .NETDiploma in Computer Science or Software Development related field with a minimum of five (5) years of progressively responsible experience providing application support that includes experience in programming, systems analysis, and design, designing and developing applications, utilizing .NETCompletion of one (1) year related certificate in Computer Science or Software Development related field with a minimum of seven (7) years of progressively responsible experience providing application support that includes experience in programming, systems analysis and design, designing and developing applications, utilizing .NETApplication support experience requiredExperience in programming, systems analysis and design, process and data modeling, designing and developing applications, preferably using the Microsoft technology stack, including knowledge of adjoining technologies or applicationsExperience in .Net Core, ASP.Net, Bootstrap, C#, JavaScript, LINQ, Node/Node Package Manager (NPM), React JS, SQL Server, Web API, IISAbility to perform complex end-to-end system integration, solution delivery and maintenanceAbility to provide guidance and direction to less experienced staffAwareness of emerging technologies and the ability to present ideas, recommendations, and proof of concepts to senior levelsAble to operate within a hybrid environment of cloud and on-premises data, applications, and technologiesKnowledge of the available standards, methods, tools, and applications relevant to own specialism and ability to make appropriate choices from alternativesDemonstrates creativity, innovation, and ethical thinking in applying solutions for the benefit of the customer/stakeholderProven ability to actively seek out new knowledge for own personal development and the mentoring or coaching of othersAbility to proactively recognize and identify potential risks, and to develop suitable mitigation strategiesExcellent organizational, interpersonal, facilitation with a strong focus on customer service, and the ability to excel within a team environmentExcellent verbal and written communication skills, including the ability to explain highly technical concepts to non-technical business users, and to articulate very specific requirements to technical support resourcesStrong analytical, diagnostic, project and research skills and keen attention to detailAbility to prioritize, manage and complete multiple tasks simultaneously, while maintaining critical milestonesDemonstrated ability to achieve results in the context of a respectful, inclusive and service- minded style
ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES: General knowledge and awareness of emergency management, planning, forestry, landscaping and building construction principalsAbility to work with and provide education to the public in a one on one and group settingAbility to work independently within a collaborative teamwork approachProficiency in report writing and reviewing skillsStrong interpersonal and communication skillsKnowledge in wildfire behavior and wildfire management principlesKnowledge of the FireSmart Home Partners Program and other FireSmart BC & Canada programsValid Class 5 BC Driver's License and a satisfactory Driver's AbstractSatisfactory/acceptable Criminal Record Check
Applicants may be tested.

HOW TO APPLY:
If this posting gets you excited, we want to hear from you. Send your resume to with "HPP TECH + Last Name, First Name" in the subject line and let's get to work

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