Collections Specialist

Found in: beBee jobs CA - 1 week ago

Edmonton, Alberta, Canada General Bank of Canada Full time
Salary: $61,691.79 to $83,465.37

General Bank of Canada (GBC), headquartered in Edmonton, Alberta, is a Schedule 1 Chartered bank and part of the Wheaton Group. Our roots trace back to the entrepreneurial spirit of our founder in the mid-1950s, who began with a single auto dealership in Saskatchewan. Evolving into one of Canada's fastest-growing small banks, GBC expanded into helping Canadians with their automotive, aviation, and commercial financing needs.

After years of success, we aim to harness the advantages of our small, nimble structure and work to redefine banking in a digital era. As we strive to build a bank for the future, we take pride in our continuous certification as a Great Place to Work in Alberta for five consecutive years. We love it here and know you will too

The Opportunity

General Bank of Canada is looking for a full-time permanentCollections Specialist to join the organization as a key contributor with the Bank's Collections team. Consistent with the growth trajectory of the Bank, this is an excellent opportunity for the right individual to contribute to building the bank of the future with considerable potential for learning, growth, and advancement.

Reporting to the Senior Credit Analyst, the Collections Specialist is responsible for supporting the management of the collections and delinquency function of the Bank. This includes developing and implementing collection strategies, maximizing returns and recoveries, and ensuring compliance with the Bank's collections policies. This role is perfect for someone who excels in time management, can adapt to dynamic business needs, maintains confidentiality, and brings energy, motivation, and a collaborative spirit to consistently deliver accurate and high-performance results.

Responsibilities

Collections Policy, Process, and Technology

  • Take ownership of the Bank's delinquent accounts, developing and implementing strategic and tactical steps to maximize returns and recoveries as required.
  • Ensure compliance with the Collections sections of the Bank's credit policy, and where necessary, make recommendations for changes to the policy.
  • Develop and manage relationships with outside agencies, including bailiffs, collection agencies, skip tracers, legal professionals, and service aggregators.
  • Utilize creative investigative techniques, as allowed by law, to locate skip customers, and to direct recovery efforts.
  • Track performance of the arrear's portfolio. Identify emerging or ongoing trends and adjust collection strategies as necessary to optimize returns.
  • Maintain an awareness of industry trends, make recommendations, and implement changes in response.
  • Being a team player and confidently collaborating with sales, customer service, and various other departments.

Customer Service

  • Display qualities of professionalism and empathy so that delinquent clients are felt to be treated fairly and with dignity.
  • When appropriate to the circumstances, adjust the approach to achieve desired outcomes while maintaining professional standards of respect and courtesy.

What You Bring to the Table

  • 2+ years of experience in consumer collections along with working knowledge of the collection and recovery legal framework.
  • Post-secondary education in a related field.
  • Excellent communication skills with the ability to establish trusting relationships with clients and team members, portraying the General Bank customer service value.
  • The ability to prioritize and manage your time effectively, balance resources and adapt with changing business needs.
  • Ability to maintain a high level of trust and confidentiality.
  • Strong collaboration skills, and the ability to work both with others and independently.
  • Strong attention to detail and high level of accuracy.

Location: Edmonton.

The salary range for this position is $61,691.79 to $83,

What General Bank Brings to the Table

We proudly offer a competitive compensation package including salary and benefits. Our benefits include extended health, dental, vision, and extensive mental health coverage as well as a multi-faceted employee assistance program and flexible spending accounts.

As an employee, you can also expect to experience:

  • Group retirement savings program with matched employer contributions.
  • Generous paid time off to ensure a healthy work and life harmony.
  • Collaborative work environment where your voice and opinion are valued.
  • Employee perks for various products and services discounts.
  • Beautiful downtown office location with an onsite gym and the best rooftop patio in Edmonton.
  • Events and celebrations throughout the year.
  • Tuition and professional development support.
  • Welcoming teams that celebrate diversity and focus on inclusion.

How to Apply

We invite you to apply directly through our Careers portal If you need additional support, please reach out to While all applications are appreciated, candidates selected for consideration will be contacted directly.

General Bank of Canada is an equal-opportunity employer, and we are committed to fostering an environment where all employees are welcome and supported. We are dedicated to building an inclusive workforce that reflects the diversity of our communities, and customers. Accessibility is important to the Bank and if you require accommodations during the interview process, please let us know.

  • Senior Labour Relations Specialist

    Found in: beBee jobs CA - 1 week ago

    Edmonton, Alberta, Canada Atco Full time

    Division: Electricity Division Location: Edmonton, AB Position Summary: Always there. Anywhere. That's us We are committed to delivering inspired solutions for a better world. We care about our communities, we care about each other, and we care about showing up for those who need us. We value and encourage different perspectives and we have the courage to...

  • Marketing Specialist

    Found in: beBee jobs CA - 5 days ago

    Edmonton, Alberta, Canada Ballad Consulting Group Full time

    Salary: 70K - 80KBallad GroupSince 2012, we've been successfully designing and executing training and employment programs across the province, collaborating with industry leaders to support participants gain long-term employment and become economically resilient. Beyond workforce development, we're a trusted partner in driving economic growth and community...

  • Landlord Relations Specialist

    Found in: beBee jobs CA - 4 days ago

    Edmonton, Alberta, Canada Homeward Trust Edmonton (HTE) Full time

    ABOUT HOMEWARD TRUST EDMONTON Homeward Trust Edmonton (HTE) is a not-for-profit organization charged with ending homelessness in Edmonton. Our efforts are guided by community needs and priorities as outlined in A Place to Call Home: Edmonton's Plan to Prevent and End Homelessness. Homeward Trust has a dynamic work environment, filled with high-energy,...

  • Collections Specialist

    1 day ago

    Edmonton, Canada GFL Environmental Inc. Full time

    GFL Environmental is looking for a Collections Specialist to join our team out of our Edmonton office! The Collections Specialist will work with a team responsible for the collection of outstanding customer account balances, account reconciliations and credit approval. This position is accountable for improving DSO and minimizing bad debt losses, in...

  • Collections Specialist

    1 day ago

    Edmonton, Canada GFL Environmental Inc. Full time

    GFL Environmental is looking for a Collections Specialist to join our team based out of our Edmonton location. The Collections Specialist will work with a team responsible for the collection of outstanding customer account balances, account reconciliations and credit approval. This position is accountable for improving DSO and minimizing bad debt losses, in...

  • Collections Specialist

    Found in: beBee S CA - 2 weeks ago

    Edmonton, Canada General Bank of Canada Full time

    Salary: $61,691.79 to $83,465.37General Bank of Canada (GBC), headquartered in Edmonton, Alberta, is a Schedule 1 Chartered bank and part of the Wheaton Group. Our roots trace back to the entrepreneurial spirit of our founder in the mid-1950s, who began with a single auto dealership in Saskatchewan. Evolving into one of Canada's fastest-growing small banks,...

  • Accounts Receivable and Collections Specialist

    14 hours ago

    Edmonton, Canada International Cooling Tower Inc. Canada Full time

    **Summary**: Accounts Receivable and Collections Specialist will be responsible for fast paced daily invoicing, which includes ensuring the capture of labor, material, equipment, subcontractor costs for time and material projects, as well as preparation of weekly and month-end milestone billing. As a key support for Project Cost Controller and project...

  • Ar and Collections Specialist

    14 hours ago

    Edmonton, Canada International Cooling Tower Inc. Full time

    **JOB DUTIES**: - Create invoices for USA and Canada projects weekly, bi-weekly, and monthly invoices for T&M and lump sum contracts, confirming sales tax is accurate. - Ensure all T&M costs are invoiced including labor, per diem, equipment, material and freight. - Match customer purchase order terms to invoice. - Support Project Accountants with Track...

  • Collection Agent

    14 hours ago

    Edmonton, Canada MetCrédit Full time

    MetCredit is seeking **full-time collection specialists** for our downtown Edmonton Office Build a career with an exciting, rapidly growing, Canada-wide organization. - **We offer the following benefits**:_ - Fun, fast-paced office environment - Opportunities for advancement and career building - Paid hands-on training with our experienced management team -...

  • Accounts Receivable Specialist

    6 days ago

    Edmonton, Canada Robert Half Full time

    The AR/Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.Role ResponsibilitiesEnsure timely collection of outstanding receivables.Contact customers regarding...

  • Accounts Receivable Specialist

    1 day ago

    Edmonton, Canada Robert Half Full time

    The AR/Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.Role ResponsibilitiesEnsure timely collection of outstanding receivables.Contact customers regarding...

  • Accounts Receivable Specialist

    1 week ago

    Edmonton, Canada Robert Half Full time

    The AR/Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. Role Responsibilities Ensure timely collection of outstanding receivables. Contact customers regarding...

  • Accounts Receivable Specialist

    1 week ago

    Edmonton, Canada Robert Half Full time

    The AR/Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. Role Responsibilities Ensure timely collection of outstanding receivables. Contact customers regarding...

  • Accounts Receivable Specialist

    1 week ago

    Edmonton, Canada Robert Half Full time

    The AR/Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. Role Responsibilities Ensure timely collection of outstanding receivables. Contact customers regarding...

  • Mechanical Specialist

    2 days ago

    Edmonton, Canada NAIT Full time

    Reporting to the Manager of Technical Services, the Mechanical Specialist is an integral component of the Facilities Management Team. The mechanical specialist is a key collaborator with Maintenance, Operations, and the Capital Project teams. This position is relied upon for technical decision making and sound judgment. Drawing on technical design and...

  • Accounts Receivable Specialist

    1 week ago

    Edmonton, Canada Robert Half Full time

    The AR/Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.Role ResponsibilitiesEnsure timely collection of outstanding receivables. Contact customers regarding...

  • Sales Specialist

    4 days ago

    Edmonton, Canada ABB Full time

    **Sales Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...

  • Leasing Specialist

    14 hours ago

    Edmonton, Canada CAPREIT Full time

    : Are you enthusiastic, customer-oriented and enjoy interacting with people? Do you want to build a rewarding career in residential property management with one of the consistently recognized 50 Best Employers in Canada? If this is you, come join our community as a **Leasing Specialist**. This is an onsite position located in Edmonton, AB. **Who are...

  • Client Experience Specialist

    1 day ago

    Edmonton, Canada Baker Tilly Canada Full time

    **Client Experience Specialist** **Edmonton, Alberta, Canada**: Current Opportunities Do you **strive to provide excellence** in all that you do? Are you a **forward-thinking, tech-savvy** individual ready to build your career? If you answered **YES** to the above, we want **YOU!** Baker Tilly RSG LLP is currently looking for a self-motivated, tech-savvy...

  • Institutional Research and Data Specialist

    2 weeks ago

    Edmonton, Canada NORQUEST COLLEGE Full time

    **Job Description**: **INSTITUTIONAL RESEARCH AND DATA SPECIALIST** **RESEARCH AND ACADEMIC INNOVATION** NorQuesters are difference makers and we’re searching for someone who can start small and think BIG in the design, coordination, support, development, and execution of data storage, modeling, visualization, reporting and analytic solutions, for our...

  • Information Services Specialist

    13 hours ago

    Edmonton, Canada University of Alberta Full time

    **Library & Museums (LM) Information Services and User Engagement (ISUE)**: - Competition No. **S100351002** - Posting Date **May 03, 2023** - Closing Date **May 16, 2023** - Position Type **Full Time - Operating Funded** - Salary Range **$51,055 to $69,342 per year** - Grade **08** - Hours **35.00** These positions are part of the Non-Academic...

  • Accounts Receivable Specialist

    Found in: Appcast CA C2 Glassdoor - 1 week ago

    Edmonton, Canada Robert Half Full time

    The AR/Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.Role ResponsibilitiesEnsure timely collection of outstanding receivables.Contact customers regarding...

  • Accounts Receivable Specialist

    Found in: Whatjobs CA C2 - 7 days ago

    Edmonton, Canada Robert Half Full time

    The AR/Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. Role Responsibilities Ensure timely collection of outstanding receivables. Contact customers regarding...