Operations Manager

2 weeks ago

Gravenhurst, Ontario, Canada Residence Inn by Marriott Gravenhurst Muskoka Wharf Full time
Job Number
Job Category Rooms & Guest Services Operations
Location Residence Inn Gravenhurst Muskoka Wharf, 285 Steamship Bay Road, Gravenhurst, ONT, Canada VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary

Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

Candidate ProfileEducation And Experience High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. Core Work Activities
Leading Operations Team
Ensures that goals are being translated to the team as they relate to guest tracking and productivity. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. Ensures that the team has the capabilities to meet expectations. Leads by example demonstrating self-confidence, energy and enthusiasm. Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them. Managing Property Operations Function(s)
Follows property specific second effort and recovery plan. Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. Takes proactive approaches when dealing with employee concerns. Extends professionalism and courtesy to employees at all times. Communicates/updates all goals and results with employees. Meets semiannually with staff on a one-to-one basis. Assists/teaches the team scheduling against guest and hours/occupied room goals. Performs hourly job functions as needed. Managing and Monitoring Activities that Affect the Guest Experience
Provides excellent customer service by being readily available/approachable for all guests. Takes proactive approaches when dealing with guest concerns. Extends professionalism and courtesy to guests at all times. Responds timely to customer service department request. Ensures all team members meet or exceed all hospitality requirements. Managing Profitability
Assists in performing required annual Quality audit with GM & RD. Ensures a viable key control program is in place. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Conducting Human Resources Activities
Interviews and assists in making hiring decisions. Receives hiring recommendations from team supervisors. Ensures orientations for new team members are thorough and completed in a timely fashion. The salary range for this position is $58,000.00 to $81,000.00 annually. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Notification To Applicants Residence Inn Gravenhurst Muskoka Wharf takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ Begin your purpose, Belong to an amazing global​ team, and Become the best version of you.

Source: Hospitality Online

  • Operations Manager

    4 weeks ago

    Gravenhurst, Ontario, Canada Residence Inn Gravenhurst Muskoka Wharf Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Residence Inn Gravenhurst Muskoka Wharf, 285 Steamship Bay Road, Gravenhurst, ONT, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Responsible for assisting in successfully executing all operations in the hotel Operations departments...

  • Operations Manager

    2 weeks ago

    Gravenhurst, Ontario, Canada Residence Inn Gravenhurst Muskoka Wharf Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Residence Inn Gravenhurst Muskoka Wharf, 285 Steamship Bay Road, Gravenhurst, ONT, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Responsible for assisting in successfully executing all operations in the hotel Operations departments...

  • Assistant General Manager

    2 weeks ago

    Gravenhurst, Ontario, Canada Residence Inn Gravenhurst Muskoka Wharf Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Residence Inn Gravenhurst Muskoka Wharf, 285 Steamship Bay Road, Gravenhurst, ONT, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Responsible for supporting all aspects of the operation including guest and employee satisfaction, human...

  • Food Service Supervisor I

    2 weeks ago

    Gravenhurst, Ontario, Canada Canadian Society of Nutrition Management Full time

    Food Service Supervisor | Permanent Part Time Location: Gravenhurst, ON Muskoka Shores Care Community Culinary And Food Services Part-Time The Food Services Supervisor is a critical role within our communities as it impacts the lives of residents through the strong leadership and motivation of Sienna team members.As a Food Services Supervisor your typical...

  • Food Service Supervisor I

    4 weeks ago

    Gravenhurst, Ontario, Canada Canadian Society of Nutrition Management Full time

    Food Service Supervisor | Permanent Part Time Location: Gravenhurst, ON Muskoka Shores Care Community Culinary And Food Services Part-Time The Food Services Supervisor is a critical role within our communities as it impacts the lives of residents through the strong leadership and motivation of Sienna team members.As a Food Services Supervisor your typical...

  • Apprentice, Aircraft Maintenance Engineer, Yqa

    2 months ago

    Gravenhurst, Ontario, Canada Skyservice Full time

    SKYSERVICE BUSINESS AVIATION Skyservice is a North American leader in business aviation. Built on the key principles of safety and service excellence, we provide a full service experience from Aircraft Management, Aircraft Charter, Maintenance and Aircraft sales from our Fixed Base Operations that span Canada and the western United States. People and values...

  • ACA, Aircraft Maintenance Engineer, Yqa

    2 weeks ago

    Gravenhurst, Ontario, Canada Skyservice Full time

    SKYSERVICE BUSINESS AVIATION Skyservice is a North American leader in business aviation. Built on the key principles of safety and service excellence, we provide a full service experience from Aircraft Management, Aircraft Charter, Maintenance and Aircraft sales from our Fixed Base Operations that span Canada and the western United States. People and values...

  • ACA, Aircraft Maintenance Engineer, Yqa

    2 months ago

    Gravenhurst, Ontario, Canada Skyservice Full time

    SKYSERVICE BUSINESS AVIATION Skyservice is a North American leader in business aviation. Built on the key principles of safety and service excellence, we provide a full service experience from Aircraft Management, Aircraft Charter, Maintenance and Aircraft sales from our Fixed Base Operations that span Canada and the western United States. People and values...

  • Front Desk Associate

    2 weeks ago

    Gravenhurst, Ontario, Canada Residence Inn by Marriott Gravenhurst Muskoka Wharf Full time

    Additional Information Pay: $20.63/hourJob Number Job Category Rooms & Guest Services OperationsLocation Residence Inn Gravenhurst Muskoka Wharf, 285 Steamship Bay Road, Gravenhurst, ONT, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in...

  • Front Desk Associate

    4 weeks ago

    Gravenhurst, Ontario, Canada Residence Inn by Marriott Gravenhurst Muskoka Wharf Full time

    Additional Information Pay: $20.63/hourJob Number Job Category Rooms & Guest Services OperationsLocation Residence Inn Gravenhurst Muskoka Wharf, 285 Steamship Bay Road, Gravenhurst, ONT, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in...

  • Night Auditor

    2 weeks ago

    Gravenhurst, Ontario, Canada Marriott International, Inc Full time

    Additional Information Front DeskJob NumberJob Category Rooms & Guest Services OperationsLocation Residence Inn Gravenhurst Muskoka Wharf, 285 Steamship Bay Road, Gravenhurst, ONT, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and...

  • Night Auditor

    1 month ago

    Gravenhurst, Ontario, Canada Marriott International, Inc Full time

    Additional Information Front DeskJob NumberJob Category Rooms & Guest Services OperationsLocation Residence Inn Gravenhurst Muskoka Wharf, 285 Steamship Bay Road, Gravenhurst, ONT, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and...

  • Night Auditor

    2 months ago

    Gravenhurst, Ontario, Canada Marriott International Full time

    Additional Information Front DeskJob Number Job Category Rooms & Guest Services OperationsLocation Residence Inn Gravenhurst Muskoka Wharf, 285 Steamship Bay Road, Gravenhurst, ONT, Canada VIEW ON MAP Schedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and...

  • Operations Manager

    4 weeks ago

    Gravenhurst, Canada Marriott International Full time

    **Job Number** 24087169 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Gravenhurst Muskoka Wharf, 285 Steamship Bay Road, Gravenhurst, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for assisting in successfully executing...

  • Operations Manager

    2 days ago

    Gravenhurst, Canada Marriott International, Inc Full time

    **Job Number** 24087169 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Gravenhurst Muskoka Wharf, 285 Steamship Bay Road, Gravenhurst, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for assisting in successfully executing...

  • Operations Manager

    19 hours ago

    Gravenhurst, Canada Marriott International Full time

    **Job Number** 24087169 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Gravenhurst Muskoka Wharf, 285 Steamship Bay Road, Gravenhurst, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for assisting in successfully executing...

  • Operations Manager, Mobile Home Parks

    2 weeks ago

    Gravenhurst, Canada Firm Capital Corporation Full time

    **Who we are**: **What you need to succeed**: - Minimum 5 years’ of experience in Manufactured/Mobile Home Park Management; - Knowledge of OREA forms and regulations for mobile park home sales; - Thorough understanding and knowledge of water (well) systems, septic systems, trailers, and mobile homes; - Successful at managing teams of on-site staff,...

  • Dz Driver

    2 weeks ago

    Gravenhurst, Canada Home Building Centre Gravenhurst Full time

    **Job description** **Here we grow again!! Are you looking for a fun family atmosphere with opportunity? Why not make Home Building Centre Gravenhurst your next Home!!** PRIMARY FUNCTION/OBJECTIVE The **Boom Truck Operator, Driver/Delivery person** is responsible for delivering and/or pick up of products and/or supplies to customers, vendors, job sites, or...

  • Dz Driver

    2 weeks ago

    Gravenhurst, Canada Home Building Centre Gravenhurst Full time

    **Job description** **Here we grow again!! Are you looking for a fun family atmosphere with opportunity? Why not make Home Building Centre Gravenhurst your next Home!!** PRIMARY FUNCTION/OBJECTIVE The **Boom Truck Operator, Driver/Delivery person** is responsible for delivering and/or pick up of products and/or supplies to customers, vendors, job sites, or...

  • Yard Operative/shipper

    6 days ago

    Gravenhurst, Canada True North Log Homes Full time

    True North Log Homes in Bracebridge is searching for an individual who can provide a high standard of customer service and ability to work co-operatively in a team atmosphere in our building material yard. It offers long term, secure, full-time employment with competitive wages and a good benefit plan. RESPONSIBILITIES: - Assist with the daily up keep of...

  • General Manager

    1 week ago

    Gravenhurst, Canada Marriott International, Inc Full time

    **Job Number** 23141343 **Job Category** Property Leadership **Location** Residence Inn Gravenhurst Muskoka Wharf, 285 Steamship Bay Road, Gravenhurst, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** - Bonus Eligible Functions as the primary strategic business leader of the...

  • General Manager

    1 week ago

    Gravenhurst, Canada Marriott International Full time

    **Job Number** 23141343 **Job Category** Property Leadership **Location** Residence Inn Gravenhurst Muskoka Wharf, 285 Steamship Bay Road, Gravenhurst, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** - Bonus Eligible Functions as the primary strategic business...

  • Scale Operator/ Office Administrator

    3 weeks ago

    Gravenhurst, Canada Thompson's Iron & Metal Full time

    **Thompson’s Iron & Metal** **Scale Operator/ Office Administrator** Gravenhurst, ON **Job details** - Permanent, Full Time (44 hours/ week) - Pay $18/hr, with annual raise dependent on performance review **About us** Thompson’s Iron and Metal is a new and fast-growing scrap metal processor in Gravenhurst, Ontario, Canada. Situated just moments away...

  • Hospital Manager

    1 month ago

    Gravenhurst, Canada Animal Hospital Gravenhurst Full time

    We are looking to hire a committed and engaged Hospital Manager for our Animal Hospital Gravenhurst Location. Job Summary The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and...

  • General Manager

    2 weeks ago

    Gravenhurst, Canada The Manor at Gravenhurst Full time

    **_“How do you live in the moment?”_** The** General Manager (GM)** reports to the Director of Regional Operations. The General Manager directs and maintains the overall operations of community activities, both internal and external and assures quality care is provided to the Residents. The General Manager coordinates these activities to ensure...

  • Branch Manager

    6 days ago

    Gravenhurst, Canada Noble Corporation Full time

    Overview: **Job Overview**: At Noble, we help our customers’ businesses succeed by investing in our most important asset: our teammates! **Enjoy a rewarding career at our** **Owen Sound** **Branch as a Branch Manager! We are in business to help our customers succeed!** The Branch Manager will be responsible for leading and inspiring their team to deliver...

  • Branch Manager

    2 months ago

    Gravenhurst, Canada Noble Corporation Full time

    Overview: **Job Overview**: At Noble, we help our customers’ businesses succeed by investing in our most important asset: our teammates! **Enjoy a rewarding career at our Gravenhurst Branch as a Branch Manager! We are in business to help our customers succeed!** The Branch Manager will be responsible for leading and inspiring their team to deliver on...

  • Branch Manager

    2 weeks ago

    Gravenhurst, Canada Noble Corporation Full time

    Overview: **Job Overview**: At Noble, we help our customers’ businesses succeed by investing in our most important asset: our teammates! **Enjoy a rewarding career at our Gravenhurst Branch as a Branch Manager! We are in business to help our customers succeed!** The Branch Manager will be responsible for leading and inspiring their team to deliver on...

  • General Manager

    3 weeks ago

    Gravenhurst, Canada The Manor at Gravenhurst Full time

    **_“How do you live in the moment?”_** - The** General Manager (GM)** reports to the Director of Regional Operations. The General Manager directs and maintains the overall operations of community activities, both internal and external and assures quality care is provided to the Residents. The General Manager coordinates these activities to ensure...

  • Project Manager

    4 weeks ago

    Gravenhurst, Canada Servpro of Muskoka Full time

    **Position Summary** The Project Manager (PM) directs all operations of a designated project and provides the primary single point of contact for all materially interested parties. The PM is accountable for the project’s execution and completion. The PM is the “general manager” of the project and owns the responsibility of the outcomes including...

  • Assistant General Manager

    2 weeks ago

    Gravenhurst, Canada Marriott International, Inc Full time

    **Job Number** 24096943 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Gravenhurst Muskoka Wharf, 285 Steamship Bay Road, Gravenhurst, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for supporting all aspects of the...

  • Assistant General Manager

    2 weeks ago

    Gravenhurst, Canada Marriott International Full time

    **Job Number** 24096943 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Gravenhurst Muskoka Wharf, 285 Steamship Bay Road, Gravenhurst, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for supporting all aspects of the...

  • Assistant General Manager

    5 days ago

    Gravenhurst, Canada Marriott Full time

    Job Number Job Category Rooms & Guest Services Operations Location Residence Inn Gravenhurst Muskoka Wharf, 285 Steamship Bay Road, Gravenhurst, ONT, Canada VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Responsible for supporting all aspects of the operation including guest and employee...