PT Casual Member Service Representative
2 weeks ago
Be a part of something different
We may offer the same products and services as a big bank, but we couldn't be more different. We're rooted in purpose and we're on a mission to improve lives and strengthen communities. We support nearly 20,000 members and businesses digitally, over the telephone, and in-person across a network of six branches across Niagara and Haldimand.
At PenFinancial, our people are our greatest asset and our values speak for themselves: accountability, passion, integrity, respect, and knowledge. More than a poster on the wall, our values guide everything we do. They're values we live every single day – where everyone has a voice and where we listen. Just ask someone who works here to see what they think, and check out our latest annual report to see what we've been up to.
We provide all of our employees with a generous benefits package that includes a Living Wage salary, defined contribution pension plan and performance-based success sharing. Combine that with our commitment to contributing to the wellbeing of our employees through competitive benefits programs, wellness days and allowances for education, and it's no surprise that our employee engagement scores are consistently so strong.
Our commitment to community
We live our brand from the inside out, and our Truly Local Commitment starts with our employees. We support an inclusive, diverse, and caring internal culture. We encourage our employees to give back to the causes that are meaningful to them and their families by providing opportunities to volunteer and represent our truly local credit union through our Truly Local Ambassador program. And, we also commit to investing a portion of our profits directly back into our local communities.
We are a proud Certified B Corporation committed to doing business for good, and we choose 100% renewable energy with Bullfrog Power to support environmental sustainability.
Job DescriptionThe Member Service Representative provides excellent customer service that is accurate, timely, and efficient to our Members in all interactions, both at the front counter and/or by phone/email. MSR's also uncover opportunities where we can better help Members, and potential Members, with our various banking solutions/services and refers them to appropriate branch partner to help our Members achieve their financial goals. The MSR will ensure they are aware of, and adhere to, operating procedures and policies to safeguard the assets of the organization and the Member.
Differentiating Accountabilities (Duties may vary by branch location and size):
- Create a personal and exceptional Member experience (both at the front counter and/or by phone), by developing and deepening relationships, maintaining regular communication, answer inquiries, providing timely responses, value-added information and advice to Members while always striving to increase Member satisfaction through service provided.
- Handle Member requests for deposits, withdrawals, transfers, identify and fulfill member's financial service's need and other basic transactions. Assist members with ATM, MasterCard and Debit Cards by accepting payments, applications, encoding of new cards, and inquiries.
- Promotes credit unions' products and services when a need or opportunity specific to the member is identified by offering a full range of financial services, including registered and non-registered investments, and basic loan services. Make referrals to specialists and advisors as required.
- Responsible for balancing of daily cash as required and location of all cash differences, ensuring the immediate supervisor is advised immediately. Assist with ATM loading and balancing.
- Attend to the accurate and prompt preparation and audit of all assigned reports, status checking, investment renewals and internal accounting reports.
- Identify opportunities to promote and complete credit card applications with Members and complete regular care calls
- Open account types and demands, as required and proactively resolve Member concerns and refer to Manager when required.
- Improve efficiency and simplicity while supporting a culture of innovation, utilize all procedures as appropriate for organizational consistency in application and execution including being personally accountable to ensure that you have read, understood and have implemented your daily work resulting in a satisfactory rating on all branch audits while constantly producing innovative solutions to create efficiencies in your work.
- Foster truly local banking by identify opportunities to develop business within the community and attract new Members by establishing "centers of influence" outside the branch, and participating in community and branch events as a brand ambassador.
- Perform other assigned responsibilities.
- High School Diploma or equivalent (Post-Secondary School Preferred)
- Cash handling experience
- Experience assisting Members in a bank or credit union for a minimum of 2 years considered an asset
- Previous experience with sales is considered an asset
To learn more visit
While we welcome all applications, only those who are selected for an interview will be contacted.
Accessibility accommodations will be made for job candidates upon request.
-
Food Service Worker, FT/pt
3 weeks ago
Welland, Ontario, Canada Compass Canada Full timeWorking Title: Food Service Worker, FT/PT Employment Status: Full-Time and Part-Time Starting Hourly Rate: 16.55 Address: 65 THIRD STREET Welland ON L3B 4W6 New Hire Schedule: FLEXIBLE You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th...
-
Food Service Worker, FT/pt
1 month ago
Welland, Ontario, Canada Compass Canada Full timeWorking Title: Food Service Worker, FT/PT Employment Status: Full-Time and Part-Time Starting Hourly Rate: 16.55 Address: 65 THIRD STREET Welland ON L3B 4W6 New Hire Schedule: FLEXIBLE You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th...
-
Casual Security Guard
1 week ago
Welland, Ontario, Canada GSS Security Full timePLEASE READ THE JOB POSTING for Welland/Fort Erie areaThis is a casual/on call position.MUST HAVE A "Class G" DRIVERS LICENCE and a clean driving record.This is a manufacturing plant. CCTV cameras and Customer serviceAre office is based in the Hamilton area but we are looking for Welland/Fort Erie area. This position requires a licensed Security Guard with a...
-
Customer Service Representative
1 week ago
Welland, Ontario, Canada CT Bank Full timeCustomer Service Representative Th is role is open to applicants residing in the Niagara region. Unilingual positions will be working in-office for 9 months, then will be given the option to work hybrid . What you'll do Roles we are currently sourcing for: Digital Channel Customer Service Representative: Support eCommerce customers with their...
-
Client Service Representative
1 week ago
Welland, Ontario, Canada Main West Animal Hospital Full timeClient Care SpecialistAre you an experienced Customer Service Representative who happens to LOVE animals? If your job search is motivated by the desire to make a meaningful difference with your career, come use your top-notch skills as a Client Care Specialist at Animal Care CenterThis is a full-time opportunity on the Front Desk team of our small, privately...
-
Customer Service Representative
1 week ago
Welland, Ontario, Canada Ontario Mutual Full timeCustomer Service Representative**Career OpportunityBCM is policyholder owned, sustainably growth-oriented property and casualty insurer serving the Niagara Region since 1880.BCM (Bertie and Clinton Mutual) Insurance provides industry leading insurance products exclusively to the NiagaraRegion. We have been serving Niagara for over 120 years and encompass a...
-
Casual Educational Assistant
1 week ago
Welland, Ontario, Canada Toronto Catholic District School Board Full timeDo you have a keen ability to communicate effectively with children and co-workers while exhibiting patience, understanding and compassion? Are you looking to join a community of professionals working in an organization that makes a difference in the lives of so many young people? If you've answered yes to these questions, we may just have an opportunity for...
-
Casual Custodian
1 week ago
Welland, Ontario, Canada Toronto Catholic District School Board Full timeAre you looking to join a community of professionals working in an organization that makes a difference in the lives of so many young people? At Niagara Catholic District School Board, our custodial staff serve as an integral part of our school communities - we want to hear from you**WHAT YOU CAN EXPECT: Able to work in a busy environment independently as...
-
Casual Library Technician
1 week ago
Welland, Ontario, Canada Toronto Catholic District School Board Full timeAre you highly organized and detail oriented with a love for books, knowledge and learning? Looking to join a community of professionals working in an organization that makes a difference in the lives of so many young people? We may just have the opportunity for you **WHAT YOU CAN EXPECT: Develop, organize and maintain a collection of diverse library...
-
Assistant Retail Manager
1 week ago
Welland, Ontario, Canada Follett Full timeJoin the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations.Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We're higher education's largest campus retailer and a...
-
Sales Team Member
1 week ago
Welland, Ontario, Canada Rona Full timeAt Lowe's Canada, over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.We operate or service some 450 corporate and affiliated dealer stores. With a distinctive product and service offering and...
-
Concierge Front Desk
1 week ago
Welland, Ontario, Canada The Grand Canal Retirement Residence Full time1 positions available, PTREPORTS TO: Executive Director & Director of AdministrationACCOUNTABILITY OBJECTIVEUnder the direction of the Director of Administration, Reception/Concierge is responsible for the efficient and administrative of the Grand Canal Guest and Resident experience. while maintaining and performing a variety of tasks in a busy resident...
-
Commercial Services Internship
1 week ago
Welland, Ontario, Canada PenFinancial Credit Union Full timeCompany Description Be a part of something different**We may offer the same products and services as a big bank, but we couldn't be more different. We're rooted in purpose and we're on a mission to _improve lives_ and _strengthen communities_. We support nearly 20,000 members and businesses digitally, over the telephone, and in-person across a network of six...
-
Csr (Customer Service Representative)
1 week ago
Welland, Ontario, Canada Blue Dot Tank Lines Limited Full timeResponsibilities: Respond to customer service calls. Act as a liaison between customers, sales teams, management, and other departments within the company. Update Excel Spreadsheets Work With Other Departments Within The CompanySalary: $20.00-$22.00 per hourBenefits: Dental care Life insurance Paid time off Vision careSchedule: Monday to FridayAbility to...
-
Field Service Technician
1 week ago
Welland, Ontario, Canada AV Water Systems Full timeEstablished in 1972, AV Water Systems specializes in Water Treatment products and service. We serve residential customers, Industrial, Institutional, Municipal, Commercial, Government, Agricultural and Food Processing Facilities. We are looking for a Water Treatment Service Technician to help service our existing water treatment customers and help grow out...
-
Concierge
1 week ago
Welland, Ontario, Canada Seasons Retirement Communities LP Full timeCasual, Hourly163 First Avenue, Welland ON L3C 0A3Our Mission to You:As a certified Great Place to Work, Seasons believes that every single team member plays an important role in the overall happiness of our residents. We foster a culture of growth and support for our committed team members and offer opportunities for personal and professional development to...
-
Child and Youth Worker
1 week ago
Welland, Ontario, Canada Niagara Catholic District School Board Full timeA Child and Youth Worker (CYW) works as a member of the Mental Health and Well-Being team at the school level.WHAT WE OFFER:Flexible work scheduleInclusive high-performing cultureCasual work could lead to long-term placements and/or eventual permanent positions.WHAT YOU CAN EXPECT:To support the social, emotional and/or behavioural well-being of...
-
Customer Service Associate
1 week ago
Welland, Ontario, Canada Savers Full timeDescription Position at Value Village Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our...
-
Team Member/cook
1 week ago
Welland, Ontario, Canada Tempus Restaurant Full timeOverview:We are seeking a skilled and experienced Cook to join our team in the food industry. As a Cook, you will be responsible for preparing delicious meals and ensuring food safety in a fast-paced restaurant environment.Duties: Prepare and cook meals according to recipes and customer orders Follow proper food handling and safety procedures to maintain a...
-
Welland, Ontario, Canada Walgre Transport Inc Full timeVolunteer Experience · Work Experience · Work & CareerChief operating officer – financial, communications and other business services At Walgre Transport IncLocation Welland, ONL3C 6Z3Salary66.00 hourly35 hours per WeekTerms of employmentPermanent employmentFull timeDay, MorningStart dateStarts as soon as possiblevacancies1 vacancyVerifiedSource Job...