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General Manager
2 months ago
The Chapman Group is assisting their client, Saint John Industrial Parks Ltd, in hiring their first General Manager. This company is a significant and unique industrial-based business and development opportunity that exists in Saint John with a focus on attracting local, national, and global businesses to start or grow their operations in the region.
Their mission is to provide industrial land solutions while supporting the success and growth of a diverse industrial base.
About the RoleReporting directly to the Board of Directors, the GM will be accountable to all tenants, customers, employees and diverse external stakeholders.
- Execute strategic vision in every aspect of the Industrial Parks including the financial, marketing, sales, leasing and service divisions.
- Lead the business development and customer attraction, retention, and economic growth opportunities with key accounts.
- Develop and implement site-level vision, mission, values, and organizational strategies.
- Drive results through others, prepare, monitor, and analyze capital and operational budgets.
- Work collaboratively with the City of Saint John on the creation of long-term capital programs and asset management within the industrial parks.
- Lead and maintain relationships with employees and tenants.
- Negotiate contracts, source vendors, and oversee operational expenditure and capital projects.
- Actively and continuously learn and explore customer service and sales/marketing strategies, tactics, and best practices.
- Provide leadership, develop and foster relationships with tenants, suppliers, staff and co-workers to increase team cohesiveness.
- Supervise, coach, and train direct reports to ensure financial and service quality goals are met.
- Mentor and evaluate direct reports through formal and informal discussions.
- Actively participate in the hiring and training processes.
- Deliver on reporting requirements, communications and responses to inquiries from various stakeholders.
- Maintain and track the client base and opportunity pipeline.
- Remain current with applicable developments and training.
- Mediate conflicts and liaise between and with tenants, vendors, suppliers, teams, customers, etc.
- Develop short, mid and long term strategies to plan the net operating income stream of the Industrial Parks.
- Ensure all Occupational Health and Safety policies are adhered to.
- Provide exceptional customer service to all stakeholders.
- Conduct informal daily and weekly property inspections.
- Ability to interact with stakeholders, government agencies and industry resources.
- Develop positive public relations through participation in various community programs.
- Travel to City locations or contracting party sites as necessary.
- Bachelor's degree in business administration or a related field.
- 6-8 years of progressively responsible experience in a leadership role.
- Analytical approach to problem solving, risk assessment and strategy.
- Excellent request for proposal development skills, strong ability to navigate complex negotiations, and excellent oral and written communication skills.
- Business case and financial analysis ability.
- Above average mathematical and statistical ability.
- Highly organized, consistent, methodical, professional approach.
- Ability to 'issue spot' based on extensive past work experience and formal training received.
- Negotiation, tact, diplomacy, and integrity.
- Analytical, problem solving, conflict management.
- Time management and organizational skills; ability to multi-task.
- Ability to work within established guidelines with a minimum of supervision.
- Databases and data analysis methods and skills preferred; accurate data entry skills.
- Excellent interpersonal, verbal and written communication skills.
- Proficient in MS Word, Excel, and PowerPoint.
- Must be a strategic and focused individual who is committed to achieving goals using strategic plans and effective management skills.
- Strong analytical and problem-solving abilities.
- Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions.
- Build positive relationships and demonstrate commitment, effort and a "take charge" attitude.
- Ability to work well within time constraints, able to effectively prioritize in a high demand environment.
- Experienced in budget planning and management.
- Strong project management and change management skills.
- Fluency in French and English considered an asset.
The salary range for this role is commensurate with qualifications and experience.
