Team Lead-retail

3 days ago

Saskatoon, Saskatchewan, Canada Roots Full time
Team Lead-Retail

Join our dynamic team as a Team Lead-Retail at Midtown Plaza, where you will play a key role in driving sales and delivering exceptional customer experiences.

The Team Lead-Retail is responsible for leading a team of sales associates, providing operational support, and ensuring seamless store operations. This role requires a strong leader who can motivate and inspire their team to achieve sales goals and provide outstanding customer service.

To be successful in this role, you will need:

  • At least 1 year of experience in a retail apparel environment, preferably in a luxury retail setting;
  • Proven leadership skills, with the ability to successfully lead a sales team and be viewed as a leader among peers;
  • Experience with POS management, daily banking procedures, and submitting timely reports;
  • Strong organizational and problem-solving skills;
  • A passion for delivering exceptional customer experiences;
  • The ability to collaborate with others and work independently;
  • Availability to work varied weekly shifts, including weekends, closing, and holidays.

As a Team Lead-Retail, you will have the opportunity to:

  • Demonstrate a customer-obsessed selling culture and build brand loyalty through excellent product knowledge;
  • Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
  • Contribute ideas and solutions to the leadership team that result in increased productivity and improved operations of the store;
  • Assist store management in conducting new associate onboarding and trainings;
  • Coach associates on customer service fundamentals and provide positive feedback;
  • Assist in resolving customer service matters;
  • Oversee and delegate tasks to the team to best maximize efficiency of store operations;
  • Communicate individual and/or team performance feedback to store management;
  • Ensure team receives scheduled breaks and/or meal periods;
  • Create an open and outward communication on the sales floor;
  • Ensure adherence to all company policies, procedures, and guidelines;
  • Perform opening and closing procedures, and any inventory duties as directed.

About Roots:

Roots is a Canadian retail company that offers a unique blend of fashion, lifestyle, and outdoor products. We are committed to providing exceptional customer experiences and fostering a culture of inclusion and respect.

As a member of our team, you will have the opportunity to grow and develop your skills, work with a talented and dedicated team, and contribute to our mission of creating a safer, cleaner, and healthier planet.

Join our team and discover the Roots difference

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