Shift Supervisor

2 weeks ago

Montreal, Quebec, Canada Securitas Inc. Full time
We are seeking a Full-Time Bilingual Shift Supervisor who will be directly in charge and responsible for all operators and security related situations as they arise on the shift when the Site Manager is unavailable. The Shift Supervisor will act as security's representative in absence of the Site Supervisor in non-emergency situations.

RESPONSIBILITIES
  • First point of contact for all technical system issues across the country.
  • Responsible for all security equipment malfunction (troubleshooting and system updates).
  • Responsible for opening all Tech reports and gathering up all the proper information regarding the system malfunction, including accurate times (guard and tech call outs).
  • Responsible for contacting the proper vendors and making the service calls as required.
  • Actively maintains and monitors the tech reports daily. Updates reports accordingly.
  • Follow up calls for open tech reports with the vendors and local site contacts for updates.
  • Interfaces with the client, service providers, local authorities, and others as necessary for the swift and efficient conclusion of all shift problems or emergencies.
  • Adjust the assignments of security officers on volume requirements, ensure their attendance, and assign replacements when required.
  • Responsible for overseeing spare cards/OneCard creation and access changes while on shift.
  • Conduct all investigations and review CCTV footage when required.
  • Ensure full and continuing understanding and compliance with all orders, policies, and procedures.
  • Actively monitor and respond 24/7 in accordance with the new procedures.
  • Act as the Lead person on site when the Site Manager is absent in addition to assigned guard responsibilities.
  • Other duties as assigned by Site Manager.
QUALIFICATIONS
  • Must be Bilingual (English and French).
  • Must be available to work shifts of 12 hours () with a rotating schedule including weekends.
  • Have a valid Ontario Security Guard License.
  • Knowledge of supervisory practices and procedures.
  • Ability to provide positive direction and motivate performance.
  • Ability to track and maintain schedule assignments.
  • Understanding of a variety of security and safety devices and controls.
  • Ability to adapt to changes in the external environment and organization.
AF-EasternCanada

About Us
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

About the Team

Securitas Canada's Mission:

Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Securitas Aviation's Mission:

Securitas Aviation ensures the safety of passengers all over the world providing thorough security checks at airports in Canada

Our Values:

Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance:

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.

Helpfulness:

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

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