Site Supervisor

2 weeks ago

Amherst, Canada Paladin Security Full time
The Site Supervisor is responsible for the direct supervision and monitoring of all security related duties for the Site of which they are in charge of. They are to ensure that all security operations are adhered to, and that policies and procedures of both the client and Paladin Security Group are followed. You are responsible for all aspects of Paladin's day to day business at your site; you are the frontline representative and extension of the Paladin Management Team.
As a Paladin Supervisor you're expected to assist with the continued development of all officers working at your site as well as the enforcement and development of new and existing policies and procedures. You should ensure that all paperwork (ex. DARs, Incident Reports, OH&S, Track Tik, etc.) are completed in full and to the standards expected by Paladin and our Clients. You are expected to investigate all issues/complaints brought forward to you and pass those findings on to the rest of the Paladin Management Team.
In the most basic terms, a Paladin Supervisor will work closely with their assigned Portfolio Resource Coordinator/Client Service Manager to ensure that all of the needs of the Client are being met and that the security department at their site is running in the most effective manner possible.
Specific Duties
  • The duties of the Site Supervisors are to run the shift and the staff with it effectively. This includes (administratively) daily paperwork which listed are incident reports and that the reports are entered into Perspective Dispatch (where applicable), daily log sheet, contractor sign in/out sheet, shift sign in log, memo book and monthly audit forms.
  • Operational requirements that must be met include the following but are not limited to; escorts, daily unlocks and lock ups, accesses, and any emergency response that arises (i.e. Fire alarms, first aid calls and such...)
  • Site Supervisors are responsible for ensuring all incidents reports written during their shifts are legible and comprehendible and all accounted for.
  • Site Supervisors will be first response to all major emergencies and command their shift to react accordingly until further management can attend. This may require dealing with emergency agencies that come on campus or directly with the client.
  • The Site Supervisors must also have knowledge of the Operation Manuals and the information at base to contact whomever is necessary.
  • Site Supervisors are also responsible for ensuring open communication amongst their staff. Problems with morale, or with staff, must be reported immediately to the CSM ensure that the shifts run smoothly.
  • Site Supervisors will ensure the desk area is kept clean and that all binders are audited weekly to ensure outdated paperwork is removed from binders.
  • Site Supervisors will ensure the base area has all keys and passes accounted for and will not distribute any equipment without checking proper identification of staff or contractors.
  • Site Supervisors will check the pertinent email accounts and print off necessary memos for the appropriate binders signing their names at the bottom as having completed this task.
  • Site Supervisors must ensure all officers have been briefed properly at the beginning and end of their shifts and that the officers on their shifts have received their breaks in a timely manner.
  • Site Supervisors must ensure all staff is present before they themselves leave the site and will stay if no other officer is able until a suitable replacement is on site.
  • Site Supervisor will regularly audit the notebooks of the officers ensuring the high quality of security personal we are to have at the site. This information is to be recorded and reported to the Site Supervisor.
  • Site Supervisors will contact the Site Supervisor after hours for all major emergencies and will document this in an Incident Report and in the Dispatch Log.
  • Site Supervisors who issue a disciplinary citation or accolade citation will forward the paperwork to the CSM/P&C as soon as able.
Qualifications

High School Diploma/GED

Paladin Security: Making the World a Safer and Friendlier Place because we CARE
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun If you think you have what it takes to join our team, we want to meet you

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

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