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Senior Customer Success Manager

2 months ago

Toronto, Ontario, Canada FutureFit AI Full time
{"h2":{"text":"Unlock Customer Success with FutureFit AI"},"p":{"text":"At FutureFit AI, we're on a mission to empower customers to achieve their goals through personalized, AI-powered career guidance. As a Senior Customer Success Manager, you'll play a vital role in shaping the future of work by driving customer success and retention.

Your key responsibilities will include building deep relationships with key stakeholders, providing comprehensive support, and driving platform adoption. You'll also cultivate product expertise, identify renewal and upsell opportunities, and represent the voice of the customer.

We're looking for a highly motivated and results-driven individual who is passionate about customer success and has a strong background in relationship management, rapid thinking, and problem-solving.

If you're a strategic thinker with excellent communication skills and a proven track record of driving customer growth and retention, we'd love to hear from you.

**Key Skills:**

* Relationship management
* Rapid thinking and problem-solving
* Oral communication
* Project management
* Strategic planning

**Nice to Have:**

* Consulting experience
* Utility player at a technology and/or impact start-up
* Workforce development experience
* Customer success or sales experience

**Location:**

This role will be based in Toronto. While we are remote-friendly, we place a high value on face-to-face collaboration and team building.

**Compensation:**

The base salary range for this role is $80,000 to $120,000, plus equity.

**Hiring Journey:**

At FutureFit AI, we believe in designing intentional and rigorous hiring journeys to help you determine if this is the best role and organization for you. Our hiring journey consists of thoughtfully crafted steps, including a performance challenge and rounds of interviews with team members.

**About FutureFit AI:**

We're a growing, venture-backed company focused on using technology to improve the lives and outcomes for people going through career transitions. We're a small, driven team, united by our commitment to the job seekers and workforce ecosystems we serve.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, gender identity, sexual orientation, age, disability, veteran status, or other applicable legally protected characteristics.

We encourage people of different backgrounds, experiences, abilities, and perspectives to apply.

**Equal Opportunity Employer:**

FutureFit AI is an equal opportunity employer and welcomes applications from diverse candidates.

**Accommodations:**

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

**FutureFit AI All rights reserved:**

We are proud to be an equal opportunity workplace.

**Contact Us:**

If you have any questions or would like to learn more about this opportunity, please don't hesitate to reach out.

Thank you for considering FutureFit AI as your next career step.

Best regards,

[Your Name]"}