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Practice Manager
3 months ago
About Us:
At Royal York Dental, our primary mission is to ensure the highest level of oral health care for our patients. Situated in the heart of Etobicoke, we've proudly been serving the dynamic Kingsway community for over 50 years
Our dedication to Etobicoke goes beyond dental care. We enjoy supporting local sports teams and contributing to essential charities like Walk for the Cure. Our extensive range of services—including general dentistry, cosmetic enhancements, reconstructive procedures, and oral surgery—reflects our passion for promoting vibrant, healthy smiles. We're honored to be the trusted choice for families throughout Etobicoke.
Conveniently located at 3034 Bloor St West, our office is just a 2-minute walk from Kipling TTC Station.
Schedule:
- Full-Time
- This position will work 5 days a week with two (2) Saturdays required per month
- Office hours are as follows: Monday to Friday 8:00 am to 5:00 pm and Saturdays 8:00 am to 1:00 pm
- *Hours will vary on the needs of the clinic
Benefits of Joining Our Team:
- Competitive compensation
- Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more
- Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
- Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
- Attend social and CE events to network with dental professionals in your community
- Work-life balance and flexibility
- Access to modernized technology to provide optimal oral care to patients
Key Responsibilities:
Operational Planning & Execution
- Build and execute plans to improve daily operations of the practice ensuring maximum productivity, operational excellence and develop strategies to increase organic patient growth.
- Constantly review clinic environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to team.
Compliance & Patient Safety
- Partner with Compliance, DC Institute and Human Resources to ensure the clinic is fully compliant and meets the provincial health regulation standards.
- Manage and oversee all compliance programs within the practice, while leading by example to ensure patient safety is a top priority.
- Work in accordance with the practice's Health and Safety Policies and Procedures and in compliance with applicable provincial legislation.
Leadership
- Lead, coach and motivate the team to improve productivity, engagement and retention of patients.
- Drive the implementation of company programs, policies and procedures by supporting action plans and directly motivating the team to meet operational and company objectives.
- Support recruitment efforts to interview dental professionals and assess for best fit.
- Manage and analyze daily staffing costs and payroll administration; oversee accounts receivable process.
About You:
- 3+ years of prior dental office management experience required
- 3-5 years experience in either a clinical setting, retail sales, or customer service environment.
- Experience in a supervisory or management role contributing to business operations including staff scheduling, finances, inventory and people management
- Strong business acumen and extensive experience in budgeting and forecasting
- Experience with dental software systems and Microsoft Office is preferred
- Strong commitment to maintaining health regulation and operational standards
- Willingness to work varied hours to align with business needs
- University or College Diploma in business or office administration an asset
Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.
