Field Nurse Case Manager

2 weeks ago

Québec, Quebec, Canada Bayshore HealthCare Full time
The Bayshore Specialty Rx French Field Nurse Case Manager will be a single point of contact for physicians. They will work with the Reimbursement Specialist to support patients throughout the entire patient support program journey.

The Field Nurse Case Manager thrives in an environment that emphasizes teamwork, accountability, processes a deep willingness to serve customers and drives positive customer and patient experience in a fast paced work environment.


DUTIES AND RESPONSIBILITIES
Provide exemplary courteous professional service to all program stakeholders
Proactively offers support and advocacy to patients and HCP
Visits prescribers in their assigned area to assist with paperwork in office as required
Review patient charts to gather all pertinent and appropriate information to complete necessary reimbursement forms in a concise, organized and professional manner
Liaise and advocate with third party providers
Provide ongoing support and assistance to ensure patient adherence
Coordinate patient injection training as required
Liaise with client (Patient Experience Lead, Territory Manager, Medical Science Liaisons) as required to provide optimal service to HCPS, Patients and clinics
Actively establish and strengthen relationships with HCP within assigned region through on site and virtual visits
Identify, report and document Adverse Events as per Pharmacovigilance requirements
Participate in ongoing internal and/or external continuing education activities
Adhere to Bayshore Policies and Procedures

Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System as well as key performance indicators for the program.

Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
Maintain confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel
Complete other tasks as requested.

Job Qualification

Registered Nurse or Registered Practical Nurse (RN/RPN) License
Current registration/licensing with the provincial regulating body of residence
Must speak French fluently but bilingual is an asset.
Ability to travel as required - own vehicle required
Experience in immunology considered an asset
Familiarity with PIPEDA and how it applies in a confidential patient environment.

Understanding of provincial and private coverage criteria and how to navigate the Canadian Drug Coverage Landscape is considered an asset.

Experience in identifying and reporting adverse events to health Canada and Medical Information
Strong strategic thinking and problem-solving skills
Ability to multi-task, prioritize and manage time effectively
Strong problem-solving skills and the ability to think under pressure
Excellent computer skills; Microsoft Suite of products (minimum intermediate level Excel, Word, Power Point)

"At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing."

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.

About Us


Bayshore HealthCare is one of the country's leading providers of home and community health care services and a Canadian-owned company.

With over 100 locations across the country, including home care offices, pharmacies and infusion clinics, Bayshore has more than 13,500 staff members and provides care to over 350,000 clients.

We are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home.

Bayshore HealthCare has been a recipient of Canada's 50 Best Managed Companies award since 2006.

We thank all applicants who apply. Only those selected for an interview will be contacted.

Division:
Bayshore Specialty Rx

Setting:
Variety of patient care settings

Location:
Quebec City

Employment Status:
Full time opportunities available

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