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Personal Banking Associate
2 months ago
We are seeking a highly motivated and customer-focused Personal Banking Associate to join our team at BMO. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers and prospects, identifying their needs, and providing advice and guidance on financial solutions that meet their goals.
Key Responsibilities- Collaborate with BMO partners to identify referral opportunities and grow the customer's relationship with BMO beyond personal banking.
- Welcome and guide customers as they enter the branch lobby, offering advice and guidance on available digital and self-serve options to make banking easy, simple, and fast.
- Conduct client conversations about banking services to recommend alternative channels and provide personal banking and investment advice.
- Meet customer transaction-based needs with seamless execution and review customer profiles to engage in needs-based conversations.
- Contribute to meeting branch business results and the customer experience, supporting operational activities such as inventory management and escalated service requests.
- Act as a key member of a collaborative and versatile branch and market team, probing to understand customer needs and integrating marketing promotions into customer conversations.
- Organize work information to ensure accuracy and completeness, taking the initiative to find creative approaches that make each customer's experience feel personal.
- Look for ways to contribute to the ongoing improvement of the overall branch customer experience and contribute to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs, with a flexible work schedule that may differ from week to week in terms of days worked, hours, and shifts.
- Follow through on risk and compliance processes and policies to safeguard customer assets, maintain their privacy, and act in their best interest.
- Keep current with the wider financial services marketplace, the legal and regulatory environment, and BMO's commitment to upholding the highest ethical requirements of our industry.
- Maintain current knowledge of personal banking products, practices, and trends and integrate into customer conversations.
- Identify and report suspicious patterns of activity that are suspected to be related to money laundering.
- Comply with legal and regulatory requirements for the jurisdiction and protect the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Complete complex and diverse tasks within given rules and limits, analyzing issues and determining next steps and escalating as required.
- Typically between 1-2 years of relevant experience and/or certification in a related field of study, or an equivalent combination of education and experience.
- Canada only: Registration to sell investment products completed or in progress (must be completed within 12 months) - as appropriate for the jurisdiction.
- Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications.
- Some experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- Drive to deliver a personal customer experience.
- A focus on results and the ability to thrive in a consultative sales and team-based environment.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic specialized knowledge.
- Verbal and written communication skills - Good.
- Organization skills - Good.
- Collaboration and team skills - Good.
- Analytical and problem-solving skills - Good.
BMO offers a competitive salary, a comprehensive benefits package, and opportunities for professional growth and development. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.
At BMO, we are driven by a shared Purpose: Boldly Grow the Good in business and life. We believe that by working together, innovating, and pushing boundaries, we can transform lives and businesses, and power economic growth around the world.
We are an equal opportunities employer and welcome applications from diverse candidates. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
