Claims Representative II

4 weeks ago

Dartmouth, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you're bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

As a Claims Representative II, Accident Benefits, you will be responsible for investigating Accident Benefit claims to ensure a prompt and fair settlement. Your experience and expertise in claims will help you deliver outstanding customer service while analyzing and acting decisively based on the facts. Your natural ability to negotiate, influence, prioritize, be proactive and think creatively on your feet will help you thrive in our collaborative and energetic culture.

Location can be in either offices: Dartmouth, Nova Scotia or Dieppe, New Brunswick or St. Johns, Newfoundland



What you'll do here:

  • Analyze and interpret insurance policy wording to determine coverage and assess entitlements which are fair and equitable.
  • Communicate in a timely and respectful manner with the customer, claimants, lawyers and insurers to settle claims and report findings and settlements.
  • Conduct investigations and identify additional information such as independent medical examinations, customers medical or employment history required to clarify and/or justify a claim.
  • Collect reports and statements to determine liability and coverage.
  • Ensure all cases are clearly documented and meet any or all legislative requirements.
  • Assist junior staff with day-to-day issues, escalating more serious issues to senior specialists, consultant or management staff, as warranted.


What you bring to the table:

  • A college diploma or a university degree or any combination of equivalent education and experience.
  • A minimum of 2 years of experience as Adjuster Accident Benefits and/or Au claims.
  • Can handle or oversee moderate to complex claims.
  • Can communicate and negotiate effectively.
  • Excellent customer service skills.
  • Strong analytical and decision-making skills.
  • Friendly and positive attitude.
  • Excellent time management skills.
  • Knowledge of the provincial legislation governing auto insurance.

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.

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