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Key Holder

2 months ago

Calgary, Alberta, Canada MAC Cosmetics Full time
Job Summary

We are seeking a highly motivated and experienced Key Holder to join our team at MAC Cosmetics. As a Key Holder, you will play a critical role in supporting the Store Manager and Assistant Manager in ensuring the smooth and efficient operation of the store.

Key Responsibilities
  • Lead by example, modeling the behaviors that the sales team needs to demonstrate to provide exceptional customer service and achieve sales and customer service targets.
  • Use your retail expertise to carry out essential start and end of day cash reconciliation and have responsibility for opening and closing the store on a rotational basis.
  • Develop and implement strategies to drive sales growth and improve customer satisfaction.
  • Provide coaching and mentoring to sales team members to help them achieve their goals and develop their skills.
  • Work collaboratively with the sales team to achieve sales and customer service targets.
Requirements
  • Proven retail experience, preferably within the cosmetics industry.
  • Ability to provide inspirational, authentic, and personalized customer service.
  • Previous retail operations experience, including cash reconciliation and opening and closing the store, is desirable.
  • Previous supervisory experience, including coaching and mentoring others to achieve sales and customer service targets, is desirable.
  • Ability to work retail hours, including days, nights, weekends, and special events, in a fast-paced work environment.
  • Previous experience with retail point-of-sale software.
  • Ability to provide proof of right to live and work in the country if invited to attend for interview.
What We Offer

As a Key Holder at MAC Cosmetics, you will have the opportunity to work with a dynamic and inspirational team, develop your skills and knowledge, and contribute to the success of our store. We offer a competitive remuneration and benefits package, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, education-related programs, paid holidays and vacation time, and highly competitive incentive compensation programs.