Healthcare Support Specialist
3 days ago
We are seeking a highly organized and detail-oriented Healthcare Support Specialist to provide administrative support to our Care Coordinators. As a key member of our team, you will play a vital role in ensuring that patients receive prompt and effective customer service.
Key Responsibilities- Provide administrative support services to Care Coordinators, including processing new referrals, orders, and patient records.
- Enter, update, and maintain patient data in our electronic database.
- Answer telephone inquiries from patients, families, and service providers, and refer callers as appropriate.
- Provide back-up support to other positions as required.
- A Grade 12 diploma (minimum)
- Relevant experience providing clerical support services in a computerized office environment.
- Accurate keyboarding/data-entry skills.
- Proficient with database software, MS Word, and Excel, and other applications in a Windows environment.
- Excellent organizational skills and ability to work with minimal supervision.
- Advanced multi-tasking skills, with the ability to meet performance and service goals.
- Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic, and socio-economic backgrounds.
- Excellent oral and written communication skills, including strong listening skills.
- Flexibility to work a schedule that includes days, evenings, and weekends to meet organizational needs.
- A college diploma in the health or social services field, or business/office administration.
- Familiarity with medical terminology and office administrative procedures/concepts.
- Knowledge of services provided by Home and Community Care Support Services.
- Ability to speak French or another second language.
- Attractive comprehensive compensation packages and benefits.
- Valuable development opportunities.
- Hourly wage of $25.35 to $29.46 as per the OPSEU Collective Agreement.
- Membership in a world-class defined benefit pension plan.
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