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Summer Student

4 months ago

Lacombe, Canada AFSC Full time

Summer Student - End User Support Lacombe, AB, Canada Req #354 Wednesday, May 8, 2024

At AFSC, we want to work with talented people from a wide range of backgrounds. We strive to create a psychologically safe environment where we can all be ourselves and perform to the best of our abilities. We care about each other, about Alberta and about agriculture. We are innovative, knowledgeable, and diverse and love what Albertan agriculture produces for people around the world. The perseverance and hard work we see from our clients inspires us to show that same work ethic in everything that we do. Working together, we grow and sustain the agriculture industry in Alberta.Posting will close May 22, 2024.

This position is required to work in the Lacombe Central Office. *Term ends August 30, 2024*

Responsibilities:

Reporting to the Supervisor, Digital Foundations and Operations, the End User Support Summer Student's responsibilities will include, but are not limited to, effectively performing day-to-day operations through receiving, responding to, resolving and escalating incidents and service requests by phone, email, and online following ITSM processes. They will also perform an entry level of diagnosis and resolution to operational or technical incidents and requests.

The End User Support Summer Students will apply necessary skills at its level to diagnose and repair end user incidents as well as process requests including, but not limited to: desktops, laptops, monitors, printers, software, mobile devices and minor networking issues using established ITIL processes. Resolving calls within the agreed service levels and following up with the end user to ensure full functionality has been restored before resolving the ticket. Maintain a thorough understanding of end user needs and requirements while providing excellent service via remote support tools.

This position is expected to fulfill customer expectations, while maintaining corporate standards, security, confidentiality and policy compliance. The End User Support Summer Students are responsible for being the single point of contact for incidents, problems and service requests.

Qualifications:

Candidates should be either enrolled in, registered to attend or attending a post-secondary institution in the fall of 2024.

Enrollment in a bachelor's or a diploma program in one of the following areas is required:

Computer Systems

Desktop Support

ITIL Foundation

About AFSC

For over 80 years Agriculture Financial Services (AFSC) has provided Alberta's agricultural producers and agribusinesses with loans, crop insurance and farm income disaster assistance. At AFSC, we're proud of the work we do to help build a strong, growing and diversified agriculture and agri-food industry in Alberta. Many AFSC team members are also producers and know first-hand the challenges and rewards Alberta producers face.

Other details
  • Pay Type Hourly
  • Employment Indicator Seasonal
  • Min Hiring Rate $22.00
  • Max Hiring Rate $28.00
  • Job Start Date Monday, May 27, 2024
  • Job End Date Friday, August 30, 2024
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