Food & Beverage Reservation Coordinator (Full Time)

4 weeks ago

Edmonton, Alberta, Canada Fairmont Hotel Macdonald Full time

Company Description

Your team and working environment:

Edmonton's "Chateau on the River" For more than 100 years, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of downtown Edmonton. Nestled upon the North Saskatchewan River Valley, the hotel's charm and ever-evolving elegance has earned it the spotlight as one of the City's most sought after locations. A storied past, an unparalleled present, and a future to be reckoned with, Fairmont Hotel Macdonald has set the stage for luxury in the heart of the city. Edmonton's only four-diamond "Chateau on the River" offers unparalleled views of North America's largest expanse of urban parkland. Boasting dignified style and timeless grace, each of our 198 classically designed guestrooms, including specialty suites, are tastefully adorned with the finest amenities. In 2016, we forever changed the game in luxury was we unveiled a completely re-designed Fairmont Gold and Lounge. Delivering personalized and discreet service, this hotel within a hotel offers an unrivalled experience unlike any other the city has seen, and likely ever will. From seasonally inspired menus to dining experiences that will satisfy any craving, see what our chefs are preparing in our confederation lounge and our award winning restaurant, The Harvest Room.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

Job Description

Food & Beverage Reservation Coordinator (Full Time)

As a Food and Beverage Reservation Coordinator with Fairmont Hotel Macdonald, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm service and efficiency makes our guests feel welcome and valued - and set the stage for a memorable meal. Together, let's turn moments into memories.

Potential Start Date: May 15th, 2024.

What you will be doing:

  • Liaise effectively with internal team members to complete tasks.
  • Book and enter Dining reservation requests using computerized reservation system
  • Detailed knowledge of all Food & Beverage Outlets and their menu offerings
  • Promote and sell any in-house or upcoming Food & Beverage events
  • Work closely with all Food & Beverage Outlets to communicate any guest requests or special celebrations
  • Provide support to the Director of Food & Beverage and senior F&B managers with administrative duties.
  • Monitor the dining reservation Inbox for the Hotel.
  • Respond to all F&B guest correspondence via phone, email and messaging tools.
  • Liaising with marketing department on various projects, menu updates and promotional content.
  • Work closely with the Department head regarding onboarding of new Food & Beverage Colleagues.
  • Ensure all information is current and up to date on Open Table platform, training new users as required.
  • Answer telephone and email inquiries in a timely manner
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Ensure a clean and safe working environment, and actively participate in health and safety initiatives
  • Adhere to all hotel environmental policies and initiatives
  • Carry out any other tasks as assigned

Physical Aspect of the Position (include but are not limited to):

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 50 lbs
  • Constant kneeling, pushing, pulling, lifting
  • Frequent ascending or descending ladders, stairs and ramps
Qualifications

Your experience and skills include:

  • Two years' experience in Hospitality and F&B
  • 2 - 3 years' administrative experience
  • High proficiency with MS Office Suite
  • Knowledge of high-end culinary and hospitality offerings
  • A strong understanding of wine and spirits
  • Ability to work flexible hours - mornings, weekends, evenings
  • Excellent communication and interpersonal skills
  • Exceptional organizational skills and detail oriented
  • Previous customer service related experience required
  • Self‐motivated, with the ability to make effective decisions
  • Demonstrates initiative, and the ability to work with minimal supervision
  • Ability to maintain high service levels under pressure
  • Physically fit to lift trays repeatedly, stand and walk for the duration of the shift.
  • Ability to consistently stand and walk through out shift
  • You may be required to work on holidays, weekends, overnights and other non-day shifts.
Additional Information

What is in it for you:

  • Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees
  • Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
  • Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
  • Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
  • Learning programs through our Academies designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  • Career development opportunities with national and international promotion opportunities. The sky is your limit

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