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IT Service Desk Manager

2 months ago

Dartmouth, Canada Westland Insurance Full time
IT Service Desk Manager Opportunity

We are seeking an experienced IT Service Desk Manager to lead our team in delivering exceptional customer support and efficient resolution of technical issues.

The successful candidate will be responsible for managing a team of IT Support Specialists, overseeing the handling of service desk incidents and requests, and analyzing service desk metrics to identify areas for improvement.

Key responsibilities include:

  • Managing and mentoring a team of IT Service Desk Analysts
  • Overseeing the handling of service desk incidents and requests
  • Analyzing service desk metrics and trends to identify areas for improvement
  • Developing and delivering training programs for new and existing staff
  • Preparing and presenting regular reports on service desk performance

We offer a dynamic and inclusive work environment, opportunities for growth and development, and a total rewards program that takes care of your financial, physical, and mental health.

Requirements:

  • At least ten years of experience in IT service desk operations, with a minimum of five years in a leadership or managerial role
  • Proven experience with supporting a range of technologies, including SharePoint, M365, Active Directory, and ITSM
  • Strong leadership and team management skills, with the ability to prioritize effectively in a fast-paced environment
  • Excellent communication and problem-solving skills

Apply now to join our team and take your career to the next level.