Tax Expert

7 days ago

Montreal, Quebec, Canada Intuit Full time
Job Title: Tax Expert

At Intuit, we're looking for a highly motivated Tax Expert to join our team of TurboTax Live Experts. As a Tax Expert, you will provide timely and accurate tax advice to our Experts during tax season, assist Managers with team responsibilities, and help teach Experts how to research and troubleshoot tax and technical questions.

Key Responsibilities:
  • Provide timely and accurate tax advice to Experts during tax season
  • Assist Managers with team responsibilities, as needed
  • Help teach Experts how to research and troubleshoot tax and technical questions
  • Prepare and/or deliver training materials to be shared with Experts
  • Handle customer escalation calls and assist in resolution to deliver an exceptional customer experience
  • Handle customer contacts that are complex and/or challenging
  • Review contacts, as needed, to ensure compliance with CRA and MRQ
Requirements:
  • 5+ years of experience in a paid professional tax preparation role utilizing tax preparation software
  • Experience in a team leadership role in a professional tax preparation firm is a plus
  • Comprehensive knowledge of tax regulations and laws
  • Superior research, critical thinking, and problem-solving skills
  • Excellent written and verbal communication skills
  • Highly technical and comfortable with Windows, Mac, and mobile platforms, as well as G-suite applications (Google Docs, Google Sheets, etc.)
  • Flexibility in availability and scheduling
  • Strong customer service and customer experience acumen
  • Knowledge/experience preparing Quebec Tax (TP1) returns is considered an asset
  • Bilingual proficiency (English and French + read, write, speak) is considered a strong asset
What We Offer:
  • A dynamic and supportive team environment
  • Opportunities for professional growth and development
  • A competitive compensation package
  • A comprehensive benefits program

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