Employee Relations Case Manager

3 weeks ago

Winnipeg, Manitoba, Canada Takeaway Full time

Ready for a Challenge

Then Just Eat might be the place for you. We're a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role:

As a member of the People Services Team, you will provide high-quality, efficient, and timely service to all stakeholders on employee relation matters, including performance management, corrective action plans, accommodations, dispute resolution, attendance management, and return to work coordination. You will manage and foster positive relationships between employees and the organization, mediate disputes, conduct investigations, and guide both employees and management. Working within a global team, you will gain valuable international exposure while focusing on the Canadian context. Ensuring compliance with labour laws and company policies, you will contribute to a fair, consistent, and harmonious work environment.

These are some of the key ingredients to the role:

  • Apply employment standards and labour laws for legal compliance ensuring accurate validation of country specific regulations
  • Maintain quality standards of content and information as it relates to Employee Relations guidelines, policies, and procedures
  • Manage internal People policies and update policies to reflect localization requirements
  • Internal investigations for local cases and whistleblower cases
  • Establish meaningful relationships and communication within the People Team and between teams across departments assigned
  • Collaborating closely with the contact centre to validate and escalate cases when appropriate
  • Collaborate with HR Business Partners to provide comprehensive employee support, handling Tier 2 tasks, while directing Tier 3 issues to HRBPs for effective resolution.
  • Guide managers on actions, terminations, standards; support with documentation and best practices
  • Develop business acumen for departmental support

What will you bring to the table?

  • Post secondary education in Human Resources (Business), or Psychology preferred
  • 2-3+ years HR Experience, or 3+ years of leadership experience
  • Proven ability to research and apply employment standards and labour laws.
  • Experience managing internal investigations and whistleblower cases.
  • Demonstrated ability to maintain high-quality content for Employee Relations guidelines and policies.
  • Strong experience in guiding managers on employment-related actions, including terminations and adherence to standards.
  • Effective collaboration skills with People Services teams for case validation and escalation management.
  • Proven partnership capabilities with HR Business Partners on employee-related matters and escalations.
  • Attention to detail in ensuring consistency and accuracy of information in HR Systems
  • Promote positive culture, support leaders, maintain timelines for satisfaction

Are you up for the challenge and always ready to take on new projects/initiatives that contribute to Skippers having an outstanding experience? We look forward to working with you

Why work at Skip?

Picture this: you, dressed in your fave casual attire, amongst a team of friendly and passionate colleagues. You feel pride knowing your input and uniqueness are not only embraced but make an impact on a major Canadian company and its satisfied customers. As the company grows, so do you — you meet and surpass new challenges every day.

That's just a small taste of what it's like to work at one of Canada's leading tech companies. If you're hungry for opportunity, growth, and something meaningful in a dynamic, yet casual environment, we'd love to hear from you.

Note: All employees will be asked to sign a Consent for Disclosure of Personal Information in order to complete a background check. Job offers will be conditional upon results that the Company determines to be satisfactory.


At JET, this is on the menu:

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colorful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

Are you ready to take your seat? Apply now

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