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Night Auditor

2 months ago

Montreal, Quebec, Canada Hôtel Humaniti Montréal Full time

The Humaniti
Hotel Montreal is the very first Autograph Collection by Marriott hotel to
establish itself in Quebec, in all its grace and sophistication. Open since
June 2021, the hotel is located in the heart of a vertical community that
includes condos, residences, offices, two restaurants, a lounge, a bakery, a
health centered grocery store, a fitness center, meeting rooms and spa.
Experience hospitality at its finest and discover an innovative concept that
celebrates the art of living in all its forms. Simply exceptional, the Humaniti
Hotel Montreal is a next-generation hotels for true global citizens. A unique
hotel that subtly permeates an ecosystem rich in experiences, inspiring design,
and a fascinating way of life.

Join
the Humaniti community

Here
are the benefits and privileges offered to you by the Humaniti Hotel:

· Thrive
within a positive, friendly, and dynamic team in a beautiful environment.

·
The opportunity to take on new challenges and advance
your career across North America.

·
Various employee recognition programs.

·
Various training programs.

·
Discounts within our hotel chain.

·
Uniform provided.

Description

We are looking for individuals who are
passionate about their city and want to provide a memorable and personalized
experience to each of our guests. From the moment our guests step into the
Humaniti Hotel Montreal, our night auditors take the stage and are responsible
for the overall guest experience.

Our Montreal night auditors will work
together with the front desk team to deliver impeccable service to our guests,
reflecting our DNA: evolved, captivating, and connected. At the Humaniti Hotel
Montreal, we are seeking individuals who have a deep understanding of human
interactions and will deliver an experience in line with our wellness concept
to our customers.

Roles and Responsibilities

·
Perform night shift duties.

·
Welcome and register guests upon their arrival and
handle their departure efficiently and professionally.

·
Properly assign rooms (rates, special requests, etc.).

·
Make, modify, or cancel reservations and note special
requests.

·
Take a proactive approach in handling customer
concerns/difficulties.

·
Provide personalized suggestions about various
attractions and experiences available in Montreal.

·
Provide service that exceeds our customers'
expectations and instill this quality of service throughout the team.

·
Ensure smooth service coordination with various hotel
departments.

Skills and Requirements

·
Excellent organizational skills, prioritization, and
outstanding customer service.

·
Ability to work under pressure and manage stress.

·
Proactivity, initiative, and autonomy.

·
(3) years of experience in high-end customer service.

·
Bilingual (French and English).

·
Availability during the night and weekends.

·
Experience with Marriott chain hotels, an asset.