Sr. Product Owner

3 days ago

Calgary, Alberta, Canada WestJet Full time

Employment Type: Full-time Regular

City: Calgary, AB (YYC)

Posting Open Date: 06/28/2024

Posting Close Date: 07/12/2024 (Please note the posting will close at 11:59pm MST)

Remote Work:

This role is classified as a hybrid position requiring collaboration at the Calgary head office (22 Aerial Place NE, Calgary) 3 days per week.

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us and love where you're going.

Overview:

We have big plans at WestJet. If you care deeply about building amazing experiences, are endlessly curious, skilled at delivering a vision and aren't afraid to challenge the status quo, we'd love you to help us bring those plans to life. We are looking for a Senior Product Owner to join our Book (e-commerce) team to help build an elevated guest experience. Working alongside the Product Manager and a group of like-minded product owners, developers, and stakeholders, you'll help to build and execute a digital strategy to drive guest loyalty and engagement.

The ideal candidate is a champion for digital channel performance and delivery and is passionate about product development. They will have experience driving conversion, leading large scale product initiatives and incorporating pricing and merchandising strategies within an e-commerce platform. This individual should exhibit a high standard of excellence, enjoy challenges, be results-driven, and demonstrate the ability to work in an agile environment.

This position can be based in Calgary AB or Canada remote; however, preference will be given to Calgary based candidates.

In return, you'll get to work with people who are:

  • High performing and ambitious
  • Data driven and UX obsessed
  • Social, welcoming, curious, and open
  • Leaders who care deeply about your well-being, development, and success

Key deliverables include:

  • Apply a data driven approach to define, prioritize, and validate the Product roadmap and backlog, using multiple data sources and customer insight (qualitative and quantitative) to continuously drive improvements in the online user experience, online conversion, and engagement with the WestJet Brand.
  • Lead end-to-end Product initiatives including using research and discovery, development of user flows, wireframes, and stories (with UX/Design), and ongoing optimization in an Agile manner using Scrum methodology.
  • Manage team deliverables and timelines related to projects, resolving conflicting priorities or removing scope where needed.
  • Define key metrics for digital initiatives and projections/estimated impact while serving as champion on digital channel performance.
  • Research, recommend and lead implementation, where applicable, and suggest enhancements based on analysis of competitive digital channels and industry trends.
  • Influence and assist on strategic vision for WestJet for your product(s).
  • Develop and manage relationships with business stakeholders to gather well-defined requirements in line with business objectives, manage expectations, and gain sign off on deliverables.
  • Work with other departments (Commercial teams, Customer Relationship Management, Customer Service, IT) to identify and develop solutions for guest pain points and growth opportunities.
  • Effectively managing various levels of stakeholders providing ongoing communication of product roadmaps, updates and risks.

Experience and qualifications:

  • Completed Diploma or Bachelor's Degree (Technical/ Business/ Science)
  • Minimum 7+ years of experience working in digital or emerging technology
  • Experience working with an e-commerce, travel, profile, or pricing product
  • Experience with Pricing and Merchandising SAS
  • Experience managing responsive design with a large consumer footprint
  • Experience working in and leading cross-functional teams in an agile environment
  • Experience with managing various level of stakeholders include executive level
  • Experience defining scope and managing key deliverables for large projects
  • Experience with software development and an appreciation for project management
  • Sharp analytical and problem-solving skills, with a high level of attention to detail
  • Experience in conversion optimization testing
  • Excellent detailed written, verbal, presentation skills
  • Proven experience in backlog grooming, user story development and prioritization
  • A working history that shows a commitment to transparency, trust, and collaboration across all levels of seniority
  • A love for education and learning about best-in-class practices, customer experiences, and industry
  • Willingness to mentor junior Product Owners on team
  • Advanced knowledge in the following practices (preferred):
  • User Experience within responsive design
  • SCRUM/Agile Development
  • Web Analytics and KPIs
  • Project management
  • Principles of target markets and customer segments

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

  • A fun and friendly culture with colleagues who work together to win
  • Travel privileges for you and your family, effective from your start date
  • Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now

About WestJet Group of Companies

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

Interview Process Outline:
1. Digital Interview
2. Interview with Sr. Digital Leaders
3. Interview with Product Team members

For more information about everything WestJet, please visit

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