Admissions & Communications Associate (Internal Posting)

3 weeks ago

West Vancouver, British Columbia, Canada Mulgrave School Full time

Job Summary:

The Admissions and Communications Associate will work with the Communications, Marketing, and Admissions team members to achieve Mulgrave's enrollment goals and foster community building.

This is responsible for participating in student recruitment, retention, and admissions processes within the framework of the school's admissions policy and strategic enrolment management approach. The Admissions & Communications Associate is also responsible for providing personalised attention to families throughout the recruitment and enrolment process, supporting families in their integration into our community, and utilising their multilingual abilities to support the school's Chinese community.

Duties and Responsibilities:

Including but not limited to the following:

ADMISSIONS

  • Confidently communicate the school's mission, vision, philosophy, as well as details pertaining to the educational programmes and the wider provision of the school.
  • Engage with Chinese-speaking prospective families, by providing language support and interpretation at Admissions events, supporting the application process, communicating admission policy and process, and providing school tours as required.
  • Maintain contact with prospective students and their families on admission criteria, school programmes, and activities.
  • Actively participate in marketing and admissions events such as Open Houses, tours, and community events.
  • Participate in assessment and interview processes, ensuring a smooth and welcoming approach for all students invited to Mulgrave's assessments and interviews.
  • Support newly accepted families, including liaising with divisional Principals and MVP reps.
  • Compile and update relevant details on all aspects of the admissions and re-enrolment programme, including updating the database and keeping student files current.
  • Record accurate and timely information related to school Admissions (inquiries/visits/applications/withdrawals) to ensure completeness of data.
  • Collect and maintain data on admission, attrition, and enrolment.
  • Manage attrition data and exit processes.
  • Perform other administrative duties to support the Marketing, Admissions and Communications team and/or administration, as needed.

ENGLISH/MANDARIN COMMUNITY SUPPORT

  • Meet with Chinese-speaking parents/guardians to answer questions and inquiries and facilitate meetings between these parents and members of the faculty and staff as needed.
  • Be the point of contact and logistical manager for Mulgrave's Chinese Support Group.
  • Provide ongoing support for current families as needed for the submission of required documentation, registration for school-related events, re-enrolment, and Mulgrave's annual stakeholder survey.
  • Interpret for our current Chinese-speaking families and members of staff at a wide variety of pre-arranged meetings at various points during the day and occasionally in the evenings.
  • Translate select written communications for parents from English to Chinese as required and as determined with the Director of Marketing, Communications & Admissions.
  • Share feedback with school leadership about the perspectives expressed by Mulgrave's Chinese community and work with Chinese-speaking families to develop a strong connection.

Qualifications:

  • Endorse the school's mission and vision statement
  • A high level of written and oral fluency in both English and Mandarin
  • Minimum of three to five years of professional experience in communications, admissions, school administration, or related field with a track record of increasing responsibility and success
  • Strong organisational and time management skills
  • Excellent interpersonal and communication skills
  • Ability to collaborate widely with various constituencies throughout the school community and to be flexible in working hours
  • General understanding of independent education, philanthropy and school communications
  • Detail oriented and self-motivated
  • Strong knowledge of MS Office, Google applications, presentation software and database systems
  • Knowledge of Blackbaud an asset

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