Resident & Family Experience Coordinator (Social Worker)

1 month ago

Kelowna, British Columbia, Canada Sienna Senior Living Full time

Lakeview Lodge Care Community is situated on a tree-lined street, and with a perfect view of rolling grass-covered hills, Lakeview Lodge has a cottage-feel while maintaining all the conveniences of the city. Our care community is situated in West Kelowna, minutes from the Okanagan Highway.

Wage Leveling Rate of Pay: $ $45.66

Work Schedule:

  • 4 DAYS at Lakeview Lodge
  • 1 DAY at Lake Country Lodge

If you're passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us

The Resident & Family Experience Coordinator III is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.

As a Resident & Family Experience Coordinator III, your typical day will impact the following ways:


• Leads the resident move in, transfer, and move out process in accordance with the organization's move in experience standards to include: facilitation of the application

process including assistance to access financial supports as required, tours, introducing the resident/family/substitute decision maker (SDM) to the community and its operations, assists and supports resident/family/SDM with adjusting to living in long term care


• Provides social work counselling services as required, working with the inter-professional team to assess and develop a plan of care that meets residents' psychosocial and social needs, promoting the resident's overall wellbeing and safety.


• Plan, develop, implement, and evaluate individual social work services and/or support groups to meet the identified needs of residents and families. Engage external resources as required to ensure resident social needs are met


• Supports residents and families during advanced care planning and treatment plan conversations within Social Services Worker scope, including funeral arrangement discussions


• Recruit and supervise social work students' placements


• Responsible for response, correspondence & tracking of feedback received in the resident home area/neighborhood to ensure they are addressed in a timely manner and receive satisfactory outcomes.


• Responsible for providing reporting and analysis, feedback received to Leadership & Quality Committee

Must haves:


• Social Worker; must be Registered per provincial legislation


• Minimum of three years' experience in healthcare, social services, or related sector


• Knowledge of the Long Term Care Act & Regulations preferred


• Customer service related experience an asset


• Hospitality and/or sales related experience an asset


• Strong oral and written communication skills required


• Ability to organize, plan, and delegate responsibilities

Act upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve.

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.

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