Front Desk Supervisor

1 week ago

Québec, Quebec, Canada Hôtel PUR, Québec, un hôtel Tribute Portfolio Full time
DE L'HÔTEL

À PROPOS DE L'HÔTEL PUR, QUÉBEC, UN HÔTEL TRIBUTE PORTFOLIO

Vous recherchez une place authentique et accueillante? L'Hôtel PUR du quartier St-Roch peut vous offrir ça Et nous voulons vous connaître...

Avec 242 chambres, 11 salles de réunion/banquet, le restaurant Table., centre de conditionnement physique et aquatique, opéré par Crescent Hotels & Resorts, sous la bannière Tribute Portfolio faisant partie de la grande famille Marriott International avec ses 34 marques de plus de 9'000 hôtels répartis dans 139 pays, l'Hôtel PUR, Québec se distingue par son design urbain et décontracté, ainsi que son ambiance distinguée et chaleureuse.

Si vous recherchez un défi ou désirez évoluer, ce poste est peut-être pour vous

SOMMAIRE

Sous la supervision de la Direction de l'hébergement, le (la) Superviseur(e) de la réception a pour principale fonction d'assister dans la gestion du département de la réception, de superviser, gérer et jouer un rôle de support aux préposés à la réception et aux portiers-chasseurs et d'assurer la qualité du service offert à la clientèle.

PRINCIPALES TÂCHES ET RESPONSABILITÉS

· Gérer, appliquer et faire respecter les politiques, procédures et standards de la réception de l'hôtel;

· Gérer les réservations et forfaits;

· Prendre en charge et coordonner le service offert aux clients;

· Support à la réception (Traiter toutes les listes d'hébergement et assigner les chambres dans le système informatique; recevoir les clients à leur arrivée et les inscrire dans le registre des arrivées; assignation des chambres, etc.);

· Gérer le personnel de la réception;

· Assurer la formation des nouveaux employé(e)s;

· S'assurer de la satisfaction de la clientèle pendant et après la prestation du service;

· Vérifier à la sécurité des biens et des personnes;

· Gérer et traiter les besoins et plaintes des clients;

· Toutes autres tâches connexes;

QUALIFICATIONS ET EXIGENCES

· Expérience de 2 ans dans la gestion de l'hébergement;

· Avoir une expérience en gestion de personnel;

· Connaissance des logiciels de l'hébergement;

· Bilinguisme essentiel (anglais et français);

· Aptitudes pour la gestion des ressources humaines (gestion des équipes de travail, gestion des conflits, etc.);

· Avoir un intérêt marqué pour le service à la clientèle;

· Démontrer des attitudes professionnelles (aptitudes pour le travail d'équipe, autonomie, dynamisme, entregent, honnêteté, polyvalence, sens de l'initiative, sens de l'organisation, etc.);

· Capacité à travailler sous pression;

· Capacité à gérer les priorités;

· Avoir une bonne facilité à communiquer;

· Capacité à prendre des décisions et à travailler sous pression;

· Être autonome et responsable;

· Faire preuve de leadership;

· Avoir une bonne capacité à travailler sous un horaire variable (jour, soir, fin de semaine);

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