Coordinator, Concessions

5 days ago

Vancouver, British Columbia, Canada UBC Full time
**Job Summary:** The Coordinator, Concessions & Retail Operations is responsible for leading the concession services team, overseeing food, beverage, and merchandise inventory, and implementing customer service standards for UBC Athletics and Recreation facilities. Job Description:

The Coordinator, Concessions & Retail Operations provides leadership, supervision, and day-to-day management of the workforce providing concession services for UBC Athletics and Recreation (A&R) facilities. This individual's responsibilities include supervising the concessions sales attendants, overseeing the food, beverage, and merchandise inventory, implementing and maintaining standards for customer service, working with both internal athletic department units and external parties to plan concessions needs, and overseeing concessions for all events.

Key Responsibilities:
  • Supervises and leads staff, including recruiting, training, supervising, scheduling, and performance management.
  • Directs, guides, and coaches staff team to achieve departmental goals and outcomes.
  • Develops and implements quality control policies and procedures, and recommends updates to manager.
  • Coordinates hospitality and catering requests for live entertainment, and organizes purchasing, delivery, and set up per artist or event requirements.
  • Monitors inventory levels, leads regular inventory counts, and implements controls.
  • Purchases liquor, and ensures compliance with liquor service standards, provincial rules, regulations, and requirements.
  • Remains proficient in technical software programs used in the unit, including point of sale and back-office systems.
  • Maintains high safety, cleanliness, and sanitation standards in compliance with the health board, Food Safe practices, and A&R and UBC policies.
  • Coordinates and oversees the repair and maintenance of equipment for the facilities per established department policies and procedures.
  • Maintains policies, internal controls, systems, and procedures to ensure efficient operations.
Financial Management:
  • Leads on assigned areas for long-term strategic planning with the Manager, Concessions and Retail Operations.
  • Contributes to the planning, forecasting, and submission of an annual budget for the concession operations.
  • Monitors revenues and costs, including food, labor, liquor, overhead, and other related costs impacting net profit.
  • Prepares reports and statistical data as required for comparison and tracking purposes.
  • Maintains sales and purchasing ledgers and general ledger reconciliations according to established procedures.
Requirements:
  • Undergraduate degree in a relevant discipline.
  • Minimum of two years of related experience, or the equivalent combination of education and experience.
  • Willingness to respect diverse perspectives, including perspectives in conflict with one's own.
  • Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion.
Preferred Qualifications:
  • Undergraduate or Associate degree in a relevant discipline.
  • Supervision experience in a unionized environment preferred.
  • Demonstrated culinary leadership in a commercial food setting preferred.
  • Experience with sales data analysis, forecasting, and budgeting.
  • Effective oral and written communication, leadership, training, and organizational skills.

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