Business Operations Associate

4 weeks ago

Toronto, Ontario, Canada eBay Full time

At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

The Global Buyer Loyalty and Engagement team is at the heart of creating customer-centric strategies that fuel business growth and enhance brand loyalty for eBay. We collaborate closely with cross-functional and regional teams to deliver engagement strategies and programs that result in meaningful experiences for our 132M active buyers. We are looking for a driven and customer-obsessed Loyalty Operations Lead to help further our mission. In this role, you will be responsible for leading the day-to-day operations of our US loyalty initiatives, ensuring flawless execution and high impact. In addition, you will support our global loyalty and CRM efforts, furthering our understanding of our customer, market and business needs. This role offers a unique opportunity to gain holistic understanding of our business ecosystem and gain experiences in customer strategy, product and business operations.

What you will accomplish:

  • Responsible for end-to-end loyalty program operations, including managing partnerships with cross-functional partners (e.g., Category Managers, Customer Support, Engineering) to ensure the flawless execution of program vision
  • Lead planning, analysis and delivery of program benefits to members, partnering with internal and external stakeholders on benefit identification and fulfillment
  • Help enable program growth through execution of program marketing initiatives, including member acquisition campaigns and lifecycle communications
  • Evaluate opportunities to increase efficiency and/or lower cost in program operations and work across stakeholders to implement future state processes
  • Monitor member feedback and leverage insights to drive improvements in user experience
  • Grow your knowledge of the loyalty industry while shaping eBay's offerings by following new trends in CRM and retail / e-commerce buyer incentives

What you will bring

  • Based in Toronto, ON, with the willingness to travel up to 2-3 times per quarter
  • Bachelor's degree and overall professional experience of at least 2-4 years in operations, marketing or merchandising in retail or e-commerce is required
  • Experience working in a marketplace business and/or with communities is a plus
  • Strong analytical skills, an eye for detail and experience working with datasets in Excel
  • Comfort operating in a fast-paced, dynamic work environment
  • Strong communication and collaboration skills while working with cross-functional teams

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

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